Import Financial Institutions list ... Message says import server for financial institutions is not available. When will it be? It was working fine a week ago. I have numerous transactions to import for my return, and do not wish to enter each one by hand. Tested my internet connection and it appears to be fine.**Also ... attempted to resolve this issue through the tech support chat option with no success. What is going on? Want to make it right? Get the servers working!*You did not yet indicate what H&R Block should do to make this right. H&R Block should get the servers working in order to make this right!
It is especially frustrating because the bots obviously can't read. Even when I provide specifically what need to be done to make this right (including same words ... "make this right"), AI says resolution is not provided.
Come on ... GET THE SERVERS WORKING ... duh!
Customer for * years. Import was working fine * weeks ago.
Tried to contact tech support on chat numerous times. It doesn't appear to work either. Don't advertise it if it doesn't exist. If something is wrong, publish downtimes and expected time to resolve.