Message says import server for financial institutions is not available. When will it be...

GetHuman4426099's customer service issue with H&R Block from March 2020

Help with my H&R Block issue
The issue in GetHuman4426099's own words
Import Financial Institutions list ... Message says import server for financial institutions is not available. When will it be? It was working fine a week ago. I have numerous transactions to import for my return, and do not wish to enter each one by hand. Tested my internet connection and it appears to be fine.**Also ... attempted to resolve this issue through the tech support chat option with no success. What is going on? Want to make it right? Get the servers working!*You did not yet indicate what H&R Block should do to make this right. H&R Block should get the servers working in order to make this right!
It is especially frustrating because the bots obviously can't read. Even when I provide specifically what need to be done to make this right (including same words ... "make this right"), AI says resolution is not provided.
Come on ... GET THE SERVERS WORKING ... duh!
Customer for * years. Import was working fine * weeks ago.
Tried to contact tech support on chat numerous times. It doesn't appear to work either. Don't advertise it if it doesn't exist. If something is wrong, publish downtimes and expected time to resolve.
How GetHuman4426099 fixed the problem
Just entertain yourself trying to fill out all the questions ... and, continue increasing your frustration level to the point of manually entering the information ... and, surprise ... the servers will come back on line. Stupid!
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H&R Block

HR Block Income Tax Deluxe ****
Customer service issue
Reported by GetHuman4426099
Mar 5th, 2020 - a year ago
Fixed
GetHuman4426099 shared how to fix
Seen by 39 customers so far
Similar issue to 2475 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman4426099 started working on this issue
Mar 5th, 2020 3:05am
GetHuman4426099 confirmed the issue is fixed. Hooray!
Mar 5th, 2020 3:17am

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