Bad Service

GetHuman-alihall's Complaint issue with H&R Block from April 2019

13 views | 12859 similar | 0 following
Help with my H&R Block issue
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The issue in GetHuman-alihall's own words
Fix my school distict tax from **** taxes. ... I filed my taxes at the beginning of January. Normally I do my taxes online on my own but I had some issues with my school district tax. I needed **** and **** fixed so I decided to go to the local office in Perrysburg, OH. I was told by Judy Collins that she only had time to do my **** taxes which cost me a ridiculous amount of money and. I will never go through H&R Block again but that was not the worse part. For my **** taxes she said I could either come back a different day or she would make a note of it and do it on spare time which seemed more convient for both parties. Several weeks went by so I called Judy I was told she was busy and hadn’t had time, which is a rude excuse to give a customer. Several weeks went by so I called again and left a massage for her because she was busy. I did not receive a phone call back. Several more weeks went by I called again and she had no idea what I was talking about. Most likely because it was suppose to be done in January and it was late March. We are now in the second week in April and I still have heard nothing back from Judy. If I would have know that she was super busy and didn’t have any spare time I would have chosen a different place to file my taxes and most likely would have saved myself some money as well.
I was in January to have this fixed and it is now April.
Have my **** taxes fixed.
First time and last time customer. I have been patiently waiting for the last * months for Judy to find time in her busy schedule to fix my **** taxes
Just follow up calls but I could have tried a different agency
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H&R Block

**** Addendum to taxes
Complaint issue
Reported by GetHuman-alihall
Apr 10th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 12859 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-alihall started working on this issue
Apr 10th, 2019 6:40pm
GetHuman-alihall indicated the issue is not fixed yet.
Apr 12th, 2019 2:25am
GetHuman-alihall indicated the issue is not fixed yet.
Apr 12th, 2019 1:26pm
GetHuman-alihall indicated the issue is not fixed yet.
Apr 13th, 2019 8:20pm
GetHuman-alihall indicated the issue is not fixed yet.
Apr 16th, 2019 10:17pm