Tried to log into My Block account to upload tax documents to my tax representative. I...

GetHuman2605125's Technical Support issue with H&R Block from March 2019

248 views | 11199 similar | 0 following
Help with my H&R Block issue

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The issue in GetHuman2605125's own words
Tried to log into My Block account to upload tax documents to my tax representative. It didn't recognize my user name and password that I had written down last year. So I clicked on the link for Forgot username*password. With my email address it verified my user name to be what I thought it was So I then checked Reset Password. I asked me what my oldest sibling's birth month and year is. I would have never used that as a security question that I chose because I am not sure what year my sister was born. I guessed three times and was incorrect. So then it wanted my personal information ... name, ss*, date of birth ... which I entered and it locked me out and told me to try later. Help. I am running out of time to get our information to our tax representative. *Thank you.*Jane Fritz

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H&R Block

Technical Support issue
Reported by GetHuman2605125
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 248 customers so far
Similar issue to 11199 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman2605125 started working on this issue
Mar 27th, 2019 5:16pm
GetHuman2605125 confirmed the issue is fixed. Hooray!
Mar 30th, 2019 7:02pm