Tried to log into My Block account to upload tax documents to my tax representative. I...
GetHuman2605125's Technical Support issue with H&R Block from March 2019
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The issue in GetHuman2605125's own words
Tried to log into My Block account to upload tax documents to my tax representative. It didn't recognize my user name and password that I had written down last year. So I clicked on the link for Forgot username*password. With my email address it verified my user name to be what I thought it was So I then checked Reset Password. I asked me what my oldest sibling's birth month and year is. I would have never used that as a security question that I chose because I am not sure what year my sister was born. I guessed three times and was incorrect. So then it wanted my personal information ... name, ss*, date of birth ... which I entered and it locked me out and told me to try later. Help. I am running out of time to get our information to our tax representative. *Thank you.*Jane Fritz
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