I completed son's my tax returns using the downloaded Deluxe program and before I final...

GetHuman-spfnh's Complaint issue with H&R Block from March 2019

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The issue in GetHuman-spfnh's own words
I completed son's my tax returns using the downloaded Deluxe program and before I finalized it and e-filed, I accidentally went to the "File" tab and "Finished" sub tab and there it stated that "You e-filed your return but you haven't checked its status. Click E-file Status in the top right corner". This must be an error in the programming and very disturbing because I hadn't completed my final review of my son's taxes and hadn't entered a pin code nor had requested the tax returns to be filed. I then spent ** minutes waiting to get through to an agent on the telephone who had no answer for this situation. Fortunately, this morning when I checked I found the returns had in fact not been filed. but the erroneous message is still there.*This is a serious error in the program and having to wait ** minutes to get thru to an agent is also a problem. Next year I'll consider other alternatives for filing my family's taxes.

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H&R Block

Complaint issue
Reported by GetHuman-spfnh
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11022 others
0 customers following this

Timeline

GetHuman-spfnh started working on this issue
Mar 25th, 2019 2:45pm