I applied for an emerald advance and was denied because my name was spelled wrong.. the...

GetHuman1697832's customer service issue with H&R Block from December 2018

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The issue in GetHuman1697832's own words
I applied for an emerald advance and was denied because my name was spelled wrong.. they are on my credit report but denied me for not verfiy my identity.. how is that possible I did this on the ***** to no avail still no reset. They have been rude and not try to help. Im not a new customer being doing my taxes here for the past ** years. I use this money for Christmas if I get it. But would Experian give u a credit report if you spelled the name wrong. I think not I have no freezes or alerts on my credit and it's unlocked. They wanted me to talk to today the bank.. my problem is.not with the bank it's the fact that I was not identified because my name was spelled wrong. Im so upset with this branch here. I came from michigan, Alabama and now gerorgia never have I not been identified. My name is Kenisha he spelled it Kenusha. Im sorry and Im think about having someone else prepare my taxes now.. not only did I not get a reset for someone else's mess up* But I felt like no one really tried to help because it should have been an easy fix.. I went to two offices this is the result.. he entered this information and I talked to Experian they said it was no reason why I should have been identified.. my name was spelled wrong. I have no problem with being Denied for to many accounts in collections but not being identified.. really.. Im just heart broken at the moment at the company not even the back I know it's a roll of the dice. I have been denid and appoved when it comes to the emerald advance. But never for this.. my name Kenisha Bankhead not Kenusha.. thank you
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H&R Block

Customer service issue
Reported by GetHuman1697832
Dec 5th, 2018 - 2 mons ago
I have an issue with H&R Block too
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Seen by 21 customers so far
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Timeline
GetHuman1697832 started working on this issue
Dec 5th, 2018 8:57pm