Ok, so my name is Seth Caufield. I just did my taxes through an H&R block office in Spr...

GetHuman-caufield's customer service issue with H&R Block from October 2018

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The issue in GetHuman-caufield's own words
Ok, so my name is Seth Caufield. I just did my taxes through an H&R block office in Springfield IL. I have used H&R block several times and have always had a great experience. After this I will absolutely never go through you again! I put in all of my info into Turbo tax and they were going to charge me *** dollars for my state and federal return. I felt like this seemed like a lot, and H&R block normally charges me ** dollars. Today I had * W-* and a mortgage paper for tax purposes. * papers! It took ** minutes for my taxes to be done and I was charged *** dollars for their services!!! This cant be right!??? The woman told me that they weren't at franchise office, which was why it was so much. This is absolutely unreal! I am a new father to a * month old baby and didn't have the money to do my taxes anyway! Which is why I waited so long to begin with! I am emailing to make sure that this charge was accurate or was I overcharged? If this is right, I will never use this service again and will absolutely be sure to tell everyone about this service. I know whoever reads this email that it's not your fault but please tell me this is a mistake and that it can be fixed. I really cant afford this right now!
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H&R Block

Customer service issue
Reported by GetHuman-caufield
Oct 17th, 2018 - 3 mons ago
I have an issue with H&R Block too
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Oct 17th, 2018 11:04pm