Hi,**I purchased the **** software to file my tax return this year, as I have an extens...

GetHuman-emmaleej's customer service issue with H&R Block from October 2018

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The issue in GetHuman-emmaleej's own words
Hi,**I purchased the **** software to file my tax return this year, as I have an extension. It only cost me about $**.** and I figured that I would also have enough to do my state as well (as that's required..) and when I went to file for my state taxes my card wouldn't accept my purchase. When I checked my account, I had two pending transactions of $**.** instead of just one. **This puzzled me because I only purchased the software for my taxes once, and it wouldn't let me purchase my state tax software. The only reasonable course of action is that I was charged twice for my federal tax return, and I don't want two copies of the program, so I would like a refund of one of the federal tax purchases ($**.**).**Thank you for listening, and for the refund,*Emily

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H&R Block

Customer service issue
Reported by GetHuman-emmaleej
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1683 others
0 customers following this


GetHuman-emmaleej started working on this issue
Oct 15th, 2018 3:20pm

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