I went into your office on Victoria Trail in Edmonton Alberta on Saturday June **, at...

GetHuman-mecarrol's customer service issue with H&R Block from July 2018

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The issue in GetHuman-mecarrol's own words
I went into your office on Victoria Trail in Edmonton Alberta on Saturday June **, at about *:**pm. ** I was greeted by a lady and there was one other gentleman there. She started to work on my taxes in about half an hour and she said it would cost around $***-$*** because I had extra things like a condo that I sold and a fractional ownership condo. I didn’t want to stop because we were already a half hour in I thought that was a little expensive. On five or six occasions she asked me a question that I had already answered, and that was written down on the email that she printed out, that had all my money information, deductions etc. ( I had emailed her all this information about ** minutes after I arrived at the office, and she printed that)* And then near the end of the session, she informs me that it will be $***. And I am there for the whole * *** hours... isn’t the point of taking it to H&R Block, for you guys to do it so I don’t have to use my time to do it? ( I realize there were a couple of bits of information that she needed from me at different times that wasn’t written down in the email but this experience doesn’t sit well with me) And I get charged almost $*** per hour? Seems quite steep to me.
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H&R Block

Customer service issue
Reported by GetHuman-mecarrol
Jul 1st, 2018 - a yr ago
I have an issue with H&R Block too
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Seen by 8 customers so far
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Items needed
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Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-mecarrol started working on this issue
Jul 1st, 2018 5:43am
GetHuman-mecarrol indicated the issue is not fixed yet.
Jul 1st, 2018 6:57am
GetHuman-mecarrol indicated the issue is not fixed yet.
Jul 1st, 2018 4:44pm
GetHuman-mecarrol indicated the issue is not fixed yet.
Jul 4th, 2018 12:33pm
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Sep 18th, 2018 7:45pm
GetHuman-mecarrol indicated the issue is not fixed yet.
Sep 19th, 2018 2:50am