I went into your office on Victoria Trail in Edmonton Alberta on Saturday June **, at...
GetHuman-mecarrol's customer service issue with H&R Block from July 2018
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman-mecarrol to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-mecarrol's own words
I went into your office on Victoria Trail in Edmonton Alberta on Saturday June **, at about *:**pm. ** I was greeted by a lady and there was one other gentleman there. She started to work on my taxes in about half an hour and she said it would cost around $***-$*** because I had extra things like a condo that I sold and a fractional ownership condo. I didn’t want to stop because we were already a half hour in I thought that was a little expensive. On five or six occasions she asked me a question that I had already answered, and that was written down on the email that she printed out, that had all my money information, deductions etc. ( I had emailed her all this information about ** minutes after I arrived at the office, and she printed that)* And then near the end of the session, she informs me that it will be $***. And I am there for the whole * *** hours... isn’t the point of taking it to H&R Block, for you guys to do it so I don’t have to use my time to do it? ( I realize there were a couple of bits of information that she needed from me at different times that wasn’t written down in the email but this experience doesn’t sit well with me) And I get charged almost $*** per hour? Seems quite steep to me.
GetHuman-mecarrol did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman-mecarrol fixed the problem
We are waiting for GetHuman-mecarrol to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.