MY CONGAS WERE DAMAGED ON HAD A CRACK ON HEAD THE OTHER WAS CRACKED SHELL .

GetHuman-darealcu's Complaint issue with GuitarCenter.com from June 2020

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The issue in GetHuman-darealcu's own words
GET SOMETYPE OF COMPENSATION * CONSIDERATION FOR THE BROKEN CONGA DRUMS . ... HELLO I RECEIVED THE CONGA DRUMS TODAY I WAS IMPRESSED IT GOT HERE SOO FAST THANK YOU FOR BEING SO PROMPT , WHEN I BOUGHT THE DRUMS I KNEW THEY WERE USED AND SOME SCRATCHES BUT IT SAID NO CRACKS AND THE HEADS WERE GOOD . WHEN I RECEIVED IUT THE HEAD FOR THE CONGA DRUM WAS SPLIT IT WAS NEVER TUNED DOWN FOR SHIPPING , AS WELL AS THE SHELL HAVING A CRACK(DIDNT REALIZE TILL DISMANTLED CONGA) . THE ONLY PROBLEM I HAVE , CAN YOU PLEASE REPLACE THE HEAD . LITTLE DISAPOINTED ABOUT SPLIT BUT IM SANDING DOWN TO REFINISH IT , I ALREADY FIXED CRACK . THIS IF HAD KNOW I WOULD HAVE ORDERED THE HEAD , LOOK AT THE AD THERE WAS NO CRACKED HEAD OE EVEN CRACKED DRUM . IM SURE WE CAN WORK THIS OUT . I BUT PLEASE RESPOND IM NOT LOOKING FOR NOTHINF CRAZY JUST A LITTLE SHOW OF CONSIDERATION TO ME FOR THE PROBLEM . Your Order: GCW********** i tried to answer the survey it didnt work , no one has adrressed this i had the drums about a week .
THAT WHEN THEY SHIPPED THE DRUM WAS NOT TUNES DOWN THE PRESSURE CRACKED THE HEAD AND THE SHELL
STORE CREDIT WOULD WORK , FORTUNATELY I DO FIX DRUMS , I SPENT ALL WEEK FIXING THE DRUM AND LOTS MONEY ON MATERIALS ( SANDING PAPER * PACKS , EPOXY GLUE , FIBERGLASS SHEET AND LIQUID FIBERGLASS NOT TO MENTION THE HOURS IT TOOK ME )
NOT MY FIRST BUY I LOVE YOUR STUFF NO PREVIOUS PROBLEMS WITH YOU BEFORE
I SENT A COUPLE OF EMAILS NO RESPONCE AND THE SURVEY FOR MY PURCHASE WOULDNT GO THRU
How GetHuman-darealcu fixed the problem
STORE CREDIT COULD HAVE BEEN MORE BUT ITS SOMETHING
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GuitarCenter.com

USED CONGA DRUM
Complaint issue
Reported by GetHuman-darealcu
Jun 22nd, 2020 - 2 years ago
Fixed
GetHuman-darealcu shared how to fix
Seen by 15 customers so far
Similar issue to 30 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-darealcu started working on this issue
Jun 22nd, 2020 2:08pm
GetHuman-darealcu shared this issue with friends on Facebook
Jun 22nd, 2020 2:09pm
GetHuman-darealcu indicated the issue is not fixed yet.
Jun 22nd, 2020 4:57pm
GetHuman-darealcu indicated the issue is not fixed yet.
Jun 22nd, 2020 4:57pm
GetHuman-darealcu indicated the issue is not fixed yet.
Jun 22nd, 2020 4:58pm
GetHuman-darealcu indicated the issue is not fixed yet.
Jun 22nd, 2020 4:58pm
GetHuman-darealcu indicated the issue is not fixed yet.
Jun 22nd, 2020 4:58pm
GetHuman-darealcu confirmed the issue is fixed. Hooray!
Jun 22nd, 2020 5:44pm