We purchased a Groupon for a * night stay in London out of NYC with the upgrade. I spok...

GetHuman-mentoj's Refund My Order issue with Groupon from January 2020

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mentoj's own words
We purchased a Groupon for a * night stay in London out of NYC with the upgrade. I spoke with a travel agent and began the process of booking the trip. I purchased the Groupon and she told me to call her back once I received an email with vouchers. It took a lot longer than expected to receive the vouchers and then when I tried calling her back, I would always get her voicemail. She told me to follow up with her because she already started the process with me. I tried for a week, leaving her numerous voicemail, and heard nothing back. Today ****, I decide to talk to any representative I could. The agent had me on the phone for over an hour looking up flights for me during the dates in April. I was planning on spending just “a little more” which I was originally told be the agent, to fly out of Boston, but in reality it would be hundreds of dollars with indirect flights. I was then told the hotel they were booking us at and looked it up. It is nothing that I expected and is way to small especially for a * night stay. I have gone in a few trips through Groupon before and have always been extremely satisfied. I am already upset about not being able to fly out of Boston (unless I spend hundreds of dollars more per guest) which I was told would be “no problem” buy original agent. Now looking at the hotel room, I know that my boyfriend (who is a diabetic and would feel extremely confined and uncomfortable) and I would not be comfortable in that extremely small hotel room. I wish that the Groupon told us the name of the hotel before purchased. When I asked the agent a out this before purchasing the Groupon, she could not give me a name and only told me the area of London. I would like nothing more then to get my money back for the * Groupons I purchased. This would be extremely appreciated and I will continue to be a Groupon customer in the future. Like I said, I have traveled through Groupon many times and have always been satisfied until now. This Groupon expires on **** so can you please get back to me as soon as possible? I really appreciate it and am looking forward to hearing from you.

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Groupon

Refund My Order issue
Reported by GetHuman-mentoj
Jan 14th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 66404 others
0 customers following this

Timeline

GetHuman-mentoj started working on this issue
Jan 14th, 2020 3:16am
GetHuman-mentoj indicated the issue is not fixed yet.
Jan 14th, 2020 12:29pm

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