I placed an order with Groupon for a bed mattress. The amount was £***.** and this was...

GetHuman3849419's Order Never Arrived issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman3849419's own words
I placed an order with Groupon for a bed mattress. The amount was £***.** and this was taken from my Visa on **.**.**. I received a SMS text message at *am this morning saying delivery would be between *.**pm and *.**pm today.The ref no from the delivery company is Z*FFUK****** and the company is XDP. The mattress has not been delivered and it is now *.**pm. I have tried tracking the order and it only gives me the message sent at *am this morning. I have tried emailing the delivery company and am unable to do,this on their site.**When I placed the order I gave you an incorrect email address. My correct email address is below. I gave the correct mobile phone no which is how I have been receiving SMS messages.**Please can you tell me what has happened to my delivery as I am getting quite worried about it.

GetHuman3849419 did not yet indicate what Groupon should do to make this right.

How GetHuman3849419 fixed the problem
Item delivered today after contacting both groupon and delivery company
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Order Never Arrived issue
Reported by GetHuman3849419
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman3849419 shared how to fix
Seen by 19 customers so far
Similar issue to 281948 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3849419 started working on this issue
Oct 29th, 2019 6:27pm
GetHuman3849419 indicated the issue is not fixed yet.
Oct 30th, 2019 8:35am
GetHuman3849419 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 5:46pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies