I placed an order with Groupon for a bed mattress. The amount was £***.** and this was...

GetHuman3849419's Order Never Arrived issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman3849419's own words
I placed an order with Groupon for a bed mattress. The amount was £***.** and this was taken from my Visa on **.**.**. I received a SMS text message at *am this morning saying delivery would be between *.**pm and *.**pm today.The ref no from the delivery company is Z*FFUK****** and the company is XDP. The mattress has not been delivered and it is now *.**pm. I have tried tracking the order and it only gives me the message sent at *am this morning. I have tried emailing the delivery company and am unable to do,this on their site.**When I placed the order I gave you an incorrect email address. My correct email address is below. I gave the correct mobile phone no which is how I have been receiving SMS messages.**Please can you tell me what has happened to my delivery as I am getting quite worried about it.

GetHuman3849419 did not yet indicate what Groupon should do to make this right.

How GetHuman3849419 fixed the problem
Item delivered today after contacting both groupon and delivery company
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Order Never Arrived issue
Reported by GetHuman3849419
Oct 29th, 2019 - 2 years ago
GetHuman3849419 shared how to fix
Seen by 19 customers so far
Similar issue to 281948 others
0 customers following this
Items needed
Name on account
Email on account
Billing address


GetHuman3849419 started working on this issue
Oct 29th, 2019 6:27pm
GetHuman3849419 indicated the issue is not fixed yet.
Oct 30th, 2019 8:35am
GetHuman3849419 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 5:46pm

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