I purchased a massage from Groupon. The day I scheduled the woman marked my voucher re...

GetHuman3373483's customer service issue with Groupon from August 2019

Help with my Groupon issue
The issue in GetHuman3373483's own words
I purchased a massage from Groupon. The day I scheduled the woman marked my voucher redeemed instead is waiting until I actually used it. Not the first time. I assumed all would be OK. The morning of my appointment she called to say there was going to bed pounding from repairs in the building and we agreed to reschedule after I returned from being out of town.*When I tried to reschedule today she told me she never received any payments from Groupon. Suggested they ripped her off. Insisted she'd hasn't done business with them since Feb. I didn't purchase my voucher for her until June. She insists I need to get a refund from Groupon. She's been rude to me but is trying to put the problem totally off on me.*I've tried to contact Group on.*I've been to their website, tried their app, can't get a phone number, briefly had a chat started but lost it and can't find how to start one now*I want a refund.*Karen Leon*K*****@***.com****** Dallas Pkwy apt *****Dallas, TX *****

GetHuman3373483 did not yet indicate what Groupon should do to make this right.

How GetHuman3373483 fixed the problem
I kept trying until I was able to reach Groupon. I learned that links on the phone app don't work well or at all. But by going on my laptop which I rarely do, I was able to send an email which was answered the next day.*Initially they just wanted to give me a credit. It felt like I was being treated like I had simply changed my mind about the purchase even though I was told enough about what their records showed to know the massage therapist had lied to me and they knew she had shown my voucher redeemed when it wasn't.*But I politely asked for a refund and it was granted.
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Groupon

Customer service issue
Reported by GetHuman3373483
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman3373483 shared how to fix
Seen by 4 customers so far
Similar issue to 247690 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3373483 started working on this issue
Aug 5th, 2019 7:56pm
GetHuman3373483 confirmed the issue is fixed. Hooray!
Aug 6th, 2019 9:02pm