Sent an email to customer service on *** requesting a refund to my account for a groupo...

GetHuman-mafizzie's customer service issue with Groupon from May 2019

Help with my Groupon issue
The issue in GetHuman-mafizzie's own words
Sent an email to customer service on *** requesting a refund to my account for a groupon for * yoga classes at the The Awareness Center. I gave the groupon as a gift and when the female friend went to use it, the location was a residence, not a store front*studio as expected. She felt unsafe, told me and I asked for a refund.*I sent it from my email - *****@***.com with a copy sent to the groupon*pay pal owner, *****@***.com.*A response was sent only to email at *****@***.com on ****** stating that a trade in coupon would be issued. I read the email and interpreted it that a confirmation email would be sent and I would have ** hours after the confirmation email to make the trade in purchase.*Again on ****** a response was sent only to email at *****@***.com on ****** stating that the trade in coupon had expired since it was not redeemed within the ** hours and the original groupon would go back into our account.**Later on ****** an email was received asking if we were satisfied with the service and I responded that we were not due to the ** hour misunderstanding rule and we would like the trade in to be used to purchase * tickets for the Face * Face - Tribute to Billy Joel & Elton John being held at the Queen Wilmington on ******.*The $** ticket total would make the trade in equal to the original purchase.*We have not received any further responses.**We would appreciated if you are able to help resolve this trade in issue before the requested tickets become unavailable.
GetHuman-mafizzie did not yet indicate what Groupon should do to make this right.
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How GetHuman-mafizzie fixed the problem
Issue resolved directly thru groupon
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Groupon

Customer service issue
Reported by GetHuman-mafizzie
May 9th, 2019 - 2 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 204421 others
0 customers following this
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Timeline
GetHuman-mafizzie started working on this issue
May 9th 7:14pm
GetHuman-mafizzie confirmed the issue is fixed. Hooray!
May 13th 2:05am
GetHuman-mafizzie confirmed the issue is fixed. Hooray!
May 13th 2:06am