I ordered several items (ie., EZ Windshield Wipe, Zagg wireless Kybd, ProLift Z-Creeper...
GetHuman1641166's customer service issue with Groupon from November 2018
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1641166 will want to follow the link below to head to their help center. We will check on GetHuman1641166 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1641166 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1641166's own words
I ordered several items (ie., EZ Windshield Wipe, Zagg wireless Kybd, ProLift Z-Creeper, and others), on **Nov****. I did not receive the confirmation email promised, I waited for email for over an hour. As it was late, I decided to wait until the next morning. I received an email from Groupon at **:**AM (ET) on **Nov****. The email that I received was for one item only, the "Masterplug Storage Reel, Order ***********. I received no email confirmation on other items I had ordered. I was, however able to find a page on the MyGroupon website, of items I had ordered with their individual order numbers*information. In addition to these items, there was an item I did not order, the "Samsung Galaxy S*, Order ***********. I do not want the Samsung GS* phone, I also do not want the hassle of having to return it. No matter how easy it may be to process a return item. I have tried to contact Groupon to cancel this item, but the only phone number, *.***.***.****, I located customer service personnel do no answer the phone. May be you should revamp your customer service personnel and* or the entire department. One other thing I noticed while trying to contact customer support was, every time I tried to click on the link for customer support, the page would default to a page that stated, "*missing en*US 'js.modules.web*****.customer*support' translation*. It never indicated a way to contact customer support. Every time i tried to contact customer support, it would default to the web page mentioned above, at least from my computer. I had to use a friends computer to inform you of the problems I am having with the Groupon website.
GetHuman1641166 did not yet indicate what Groupon should do to make this right.
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