I ordered several items (ie., EZ Windshield Wipe, Zagg wireless Kybd, ProLift Z-Creeper...

GetHuman1641166's customer service issue with Groupon from November 2018

2 views | 96703 similar | 0 following
Help with my Groupon issue
GetHuman1641166's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1641166 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1641166 can let us know if they help or not.
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The issue in GetHuman1641166's own words
I ordered several items (ie., EZ Windshield Wipe, Zagg wireless Kybd, ProLift Z-Creeper, and others), on **Nov****. I did not receive the confirmation email promised, I waited for email for over an hour. As it was late, I decided to wait until the next morning. I received an email from Groupon at **:**AM (ET) on **Nov****. The email that I received was for one item only, the "Masterplug Storage Reel, Order ***********. I received no email confirmation on other items I had ordered. I was, however able to find a page on the MyGroupon website, of items I had ordered with their individual order numbers*information. In addition to these items, there was an item I did not order, the "Samsung Galaxy S*, Order ***********. I do not want the Samsung GS* phone, I also do not want the hassle of having to return it. No matter how easy it may be to process a return item. I have tried to contact Groupon to cancel this item, but the only phone number, *.***.***.****, I located customer service personnel do no answer the phone. May be you should revamp your customer service personnel and* or the entire department. One other thing I noticed while trying to contact customer support was, every time I tried to click on the link for customer support, the page would default to a page that stated, "*missing en*US 'js.modules.web*****.customer*support' translation*. It never indicated a way to contact customer support. Every time i tried to contact customer support, it would default to the web page mentioned above, at least from my computer. I had to use a friends computer to inform you of the problems I am having with the Groupon website.

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Groupon

Customer service issue
Reported by GetHuman1641166
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 96703 others
0 customers following this

Timeline

GetHuman1641166 started working on this issue
Nov 27th, 2018 10:27pm
GetHuman1641166 shared this issue with friends on Facebook
Nov 27th, 2018 10:28pm

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