Lara Kasparian ******@***.com****:** AM (** minutes ago)*to *****@***.com**Dear custome...

GetHuman-larakasp's customer service issue with Groupon from November 2018

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The issue in GetHuman-larakasp's own words
Lara Kasparian ******@***.com****:** AM (** minutes ago)*to *****@***.com**Dear customer service representative, **Today I bought a groupon online for order number ****-******-******. I then took my dog to the best Friends Pet Hospital. When I arrived I told them about the groupon and that I will be using it for the visit that day. They then went ahead and gave me services not included in the groupon and left me under the impression that they were covered in it. After my appointment was done they told me I owed them $** for other services that they gave my dog. I then told them that I had mentioned to the nurse I had the groupon and that She never told me the other services were not included in it. The Groupon was for an exam and flu vaccine. They didn’t even give me the flu vaccine which is apart of the groupon. The worker then took my phone and redeemed the groupon when they didn’t even give me the services on it and made me pay extra for the services they tricked me into believing was covered under the groupon. I really would like a refund on this order. I didn’t even receive the services and had to pay extra for soemthing I wouldn’t have gotten it I knew I had to pay them.
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Customer service issue
Reported by GetHuman-larakasp
Nov 27th, 2018 - 9 mons ago
I have an issue with Groupon too
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GetHuman-larakasp started working on this issue
Nov 27th, 2018 7:41pm