I would like to know if I can get groupon bucks in place of an voucher which is...

GetHuman-philinda's customer service issue with Groupon from November 2018

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The issue in GetHuman-philinda's own words
I would like to know if I can get groupon bucks in place of an voucher which is $**.** paid to Heartwood & Oak . I had bought this in **** and did not know that they just sent an email to my son for the gift of the wine which is what I bought a groupon for. I also didn't know that they charge an a rather large sum of money for shipping of the wine. I am not sure why they sent an email to my son that he never got yet they charge the $**.** for shipping. **I would like to just get the $**.** credited in Groupon Bucks so that I can purchase something better for my money. I am disappointed that this company did not notify me that they sent an email when I had provided the information of my sons address to ship it last year for their Christmas present. I told my son to look for the package and of course he did not get it. I am not happy with this purchase and hope that you can help me to get the cost refunded to me in Groupon bucks. Thank you so very much. My phone number is ***-***-**** if an agent can call me to sort this out. My name is Barbara Leahy. I originally purchased this on December *, ****. I cannot find a voucher number for this anywhere to use to try and submit it for the groupon bucks. Thank you very much for your help. I cannot figure out how to do the stuff on here so if you could do it for me I would appreciate it. I am an elderly lady and I am not very technology savvy. I get confused by all of the things needed to do so any help is greatly needed and appreciated. *Sincerely, *Barbara Leahy
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Groupon

Customer service issue
Reported by GetHuman-philinda
Nov 27th, 2018 - 9 mons ago
I have an issue with Groupon too
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GetHuman-philinda started working on this issue
Nov 27th, 2018 7:39pm