I would like to know if I can get groupon bucks in place of an voucher which is...

GetHuman-philinda's customer service issue with Groupon from November 2018

9 views | 96372 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-philinda's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-philinda got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-philinda may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-philinda's own words
I would like to know if I can get groupon bucks in place of an voucher which is $**.** paid to Heartwood & Oak . I had bought this in **** and did not know that they just sent an email to my son for the gift of the wine which is what I bought a groupon for. I also didn't know that they charge an a rather large sum of money for shipping of the wine. I am not sure why they sent an email to my son that he never got yet they charge the $**.** for shipping. **I would like to just get the $**.** credited in Groupon Bucks so that I can purchase something better for my money. I am disappointed that this company did not notify me that they sent an email when I had provided the information of my sons address to ship it last year for their Christmas present. I told my son to look for the package and of course he did not get it. I am not happy with this purchase and hope that you can help me to get the cost refunded to me in Groupon bucks. Thank you so very much. My phone number is ***-***-**** if an agent can call me to sort this out. My name is Barbara Leahy. I originally purchased this on December *, ****. I cannot find a voucher number for this anywhere to use to try and submit it for the groupon bucks. Thank you very much for your help. I cannot figure out how to do the stuff on here so if you could do it for me I would appreciate it. I am an elderly lady and I am not very technology savvy. I get confused by all of the things needed to do so any help is greatly needed and appreciated. *Sincerely, *Barbara Leahy

GetHuman-philinda did not yet indicate what Groupon should do to make this right.

How GetHuman-philinda fixed the problem

We are waiting for GetHuman-philinda to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-philinda fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-philinda
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 96372 others
0 customers following this

Timeline

GetHuman-philinda started working on this issue
Nov 27th, 2018 7:39pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians