Not pleased with Greyhound customer service. Arrived at Greyhound Atlanta station sched...

GetHuman3327459's Refunds issue with Greyhound from July 2019

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Before contacting them, items GetHuman3327459 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman3327459's own words
Not pleased with Greyhound customer service. Arrived at Greyhound Atlanta station scheduled to leave at **:** am ** July...no bus..customer service (overseas..difficult to understand) hung up on me twice. Bus arrives *.* hours later..missed *:** pm transfer which departed from Richmond to arrive in Hampton by *:** pm. Many people stuck in Richmond that evening due to lack of drivers. Arrived in Hampton by **:** pm and missing an important one time family gathering.*Hampton office's sign reads "Open * am" apparently greyhound employee not aware of his hours. Doors are locked...he finally arrives at *:** am and Greyhound bus to Richmond scheduled to arrive at *:** am...arrives at *:** am. Arrive in Richmond only to learn..you got it..no driver..managers are on the phone searching for someone to drive the bus. So we couldn't depart at **:** pm. I guess arrival time to Atlanta at **:** pm is out. Driver shows up and we depart three hours later. Arrive in Charlotte and driver gathers her belongings and exits the bus. Asked manager where is driver for ****.."Oh, he's coming..he didn't know how late the bus was going to be." News flash...he should have been at the station waiting. Arrive in ATL *:** am...Greyhound please contact me ASAP...* am Fran Webb and am seeking monetary refunds for my round trip travel ATL-Hampton (confirmation * ********)..Hampton-ATL. (confirmation *********). Than

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Greyhound

Refunds issue
Reported by GetHuman3327459
Jul 29th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 3642 others
0 customers following this

Timeline

GetHuman3327459 started working on this issue
Jul 29th, 2019 2:18am

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