Greyhound Customer Service Issues

I made a reservation for a trip from Greensboro, NC to New York that experienced significant delays and disruptions. My journey had a delayed layover in Raleigh, NC and further delays in Richmond, VA, resulting in me missing a scheduled meeting with my lawyer in Queens, NY. The Greyhound customer service in Richmond failed to provide clear information on the delays, causing confusion and frustration. I intend to travel back to Greensboro on May 24, and I am requesting Greyhound to comp my return trip due to the inconvenience. If this is not possible, I may need to seek alternative transportation providers. The extended travel time and lack of rest have left me mentally fatigued, affecting my ability to participate effectively in legal proceedings.

I was scheduled to arrive in Memphis at 10:40am today, but I am still in Illinois. I didn't board the bus until nearly 6am after waiting at 95th Street for a bus that was supposed to arrive at 12:20am. After no sign of a driver until 6am or 8am, I had to pay $20 to get downtown Chicago. The bus I'm finally on is dirty and the power outlets don't work. When we left the downtown station, the driver hit something hard while backing up, causing a jolt that has aggravated my back problems. I feel I deserve compensation for this experience, as your lack of communication has jeopardized my job. I have been attempting to reach Memphis since 11pm last night and am stuck in Effingham, IL.

I departed Wilmington, Delaware, on a bus bound for Jacksonville, FL at 10:40 am on Tuesday. Despite placing my large suitcase in the bus cargo area, upon reaching VA during a transfer, my luggage was nowhere to be found. Upon reaching Jacksonville at 4:30 am, I reported the issue. Ms. Gail, a supervisor, assured me my suitcase was still in Delaware and would be sent on a bus with additional instructions to arrive by Thursday at 1:30 pm. This marks the second time such an incident has occurred, both times in Delaware. I am an elderly person under medical care, and the ordeal has caused me undue stress. Additionally, during the incident, an employee behaving aggressively towards a parked car caused fear among passengers. I kindly request compensation for the distress. I look forward to your prompt response. Respectfully, S. Shell.

Upon arriving at one of the Greyhound locations in Portland, ME listed on Google Maps, I was unsure which one my international guests would be arriving at. When I approached the front counter to ask where the bus from NY stops, I found the clerk on a personal call. A kind senior gentleman motioned for me to go ahead of him. When I inquired if the clerk was on a personal call, he became upset. Despite his rude demeanor, he insisted that his location was the only Greyhound stop in the area. I tried to explain that there were two Greyhound stations listed in Portland, ME, but he refused to listen. This experience was frustrating as I am meeting international students and needed accurate information. It would have been appreciated if he had politely acknowledged the situation.

I bought a ticket for the [redacted] bus on May 24, [redacted], with confirmation number [redacted]4, to travel from Chicago Cumberland Station to Milwaukee. I arrived at 4:00 pm for the 4:20 pm departure but the bus did not arrive by 4:30 pm. After contacting customer service and multiple phone calls, the bus was still at the downtown station. The bus finally showed up at 7:16 pm after more than a 3-hour wait with no updates or assistance provided by Greyhound. Due to the delay, I missed my dog pickup and had extra kennel fees of $95. I am requesting a refund for the ticket ($13.50), reimbursement for the kennel cost, and a travel voucher to make up for the inconvenience. I hope this issue can be resolved promptly.

On May 15, [redacted], I set off from Wilmington, Delaware, at 10:40 am, headed to Jacksonville, FL, with only one transfer in Richmond, VA. Despite placing my tall luggage outside for loading, it did not make it to Richmond with me. It's now Saturday, and after contacting the supervisor in Delaware, Gail assured me my suitcase was on its way. Unfortunately, it's now the following Saturday, and my luggage has yet to arrive in Jacksonville. I urgently need my medication from the missing luggage and have had to visit the doctor due to this delay. Despite numerous calls to different numbers, I remain without my belongings. I am seeking my luggage and appropriate compensation for this unacceptable service. Thank you. - Frances Shell, [redacted].

I am requesting a refund due to the unacceptable treatment I experienced during my Greyhound journey from Cincinnati to Toledo. The poor customer service in Cincinnati, Columbus, and Cleveland greatly disappointed me. I only had one ticket for the trip that was scheduled to arrive in Toledo at 8 a.m. The bus driver in Cincinnati was late, causing our departure to be delayed until 3:30 a.m. Consequently, I missed my connection in Columbus. The lack of communication from the staff until 3 a.m. added to the frustration. Similar issues occurred in Columbus and Cleveland, prolonging my journey. Despite finally reaching Toledo with the help of a friend picking me up in Cleveland, I am still holding onto my ticket and would like a refund for this unpleasant experience.

My husband purchased a ticket to travel to work in another city. Unfortunately, the bus was late by 30 minutes, and a Greyhound staff member was extremely aggressive towards him, using disrespectful language. We have video evidence of the incident and would like you to review it. Despite speaking to the manager, named Lanesha, at the Greyhound station on Richards Blvd in Sacramento, no assistance was provided. Consequently, my husband had to spend $[redacted] on a Lyft ride to make it to work on time. We are seeking a refund for the ticket and request disciplinary action, such as termination or probation, for the employee who mistreated him. This behavior was unwarranted, and we feel it is necessary for the staff member to face consequences and improve passenger experience, especially considering the unsanitary conditions of the buses.

During my first bus trip with you, my luggage got lost, and until now, it's still missing. The baggage claim person was dismissive when I reported it. Moreover, the bus driver wasn't punctual, causing me to be on the bus longer than planned. At my last stop, the staff were rude and disrespectful. There was only one person at the ticket booth, which was unprofessional. I am requesting a refund for my ticket due to the terrible experience I had with Greyhound employees.

I am a loyal customer of Greyhound and a disabled individual who travels frequently between Glendale AZ and either Tulsa OK or Joplin MO. After recently becoming a rewards member, I encountered issues with my service dog on a trip to Joplin. Despite having all necessary certifications, the ticket agent and driver raised concerns about my dog being on the bus, even though other passengers had no issues. On a subsequent trip from Tulsa to Glendale, the same ticket agent was unhelpful and refused me access to the restroom at the station. I felt disrespected and mistreated by Greyhound employees, leading me to report the incidents to the ADA and Social Security Disability. I am scheduled to travel again on June 11th and hope for a resolution before then to avoid further problems at the Glendale station.

I recently traveled on a Greyhound bus from Philadelphia, PA to Pittsburgh, PA, a route I'm not familiar with as I usually use Megabus. Upon arriving at the Filbert Street station in Philadelphia, I was informed that my bus was delayed, and after its arrival, I boarded and placed my duffle bag with the rest of the passengers' luggage. Unfortunately, when I reached Pittsburgh at 3 am, my bag was missing. I was advised that since it wasn't checked in, it might have been left in Hershey, PA. After contacting Hershey and learning they didn't have it, I was directed back to the Philadelphia station, but my bag was nowhere to be found. Despite numerous calls over several days, the bag remains missing. I can provide a detailed description of the bag and its contents, although it was never officially checked in.

I purchased a one-way ticket from Houston, TX to Louisville, KY for June 1st, [redacted], using my debit card. The departure was scheduled for June 2nd, [redacted], at 2:15 pm. I am a disabled individual in a wheelchair and specifically requested a bus equipped with a chair lift. Upon arriving at the Houston bus terminal at 1:40 pm on June 2nd, I retrieved my pre-paid ticket without any issues. However, I was informed that there were no buses with a lift available until the departure on June 4th, [redacted], at 8:15 am. I arrived at the Houston bus terminal and checked in around 7:15 am on June 4th, [redacted]. I am facing challenges as a disabled individual and would appreciate a call from a representative to discuss my experience. Thank you, Ricky Dennison.

I experienced multiple instances of luggage mishandling by Greyhound. Despite my repeated requests to ensure my luggage was on the correct bus, they consistently misplaced it on the bus following us. My critical documents, including my and my daughter's birth certificates and precious first photos of my child, were in my lost bag. As an eight-month pregnant mother with a two-year-old, I faced significant stress and inconvenience. Greyhound's failure to address my concerns, provide proper assistance, and even causing me to miss my original bus has left me deeply dissatisfied. This unsettling experience has convinced me to refrain from using Greyhound for any future travel arrangements.

Today, I was scheduled to board a bus from Montpelier, VT to Montreal at 2:35 p.m. Unfortunately, the bus was delayed upon arrival because the driver was unable to cross the border and needed a replacement. This caused a 2-hour delay in Montpelier while the driver waited for instructions from Greyhound. Subsequently, we arrived in Burlington at 5:15 p.m. only to be informed of a further 45-minute delay. After waiting, we were told the driver would stay until 7 p.m., but as of now at 9 p.m., the driver has not been relieved, and we are all still waiting. The lack of communication and unprofessionalism we experienced today has left us very upset. We hope that Greyhound, as a reputable business, will address these issues promptly and consider providing refunds to all passengers affected by this delay.

Upon relocating to California on May 1, [redacted], I shipped seven boxes from the Greyhound station in Ft. Lauderdale to Sacramento. A week later, I found out that five out of the seven boxes were available for pick up. Unfortunately, upon my visit to the Richards station, I discovered that my Dell computer was stolen from its box, which was neatly resealed. Additionally, the printer box containing my underwear and socks was tampered with. While trying to file an insurance claim for the missing items, the GM, Brian, informed me that I needed to wait 30 days before being able to claim the two remaining missing boxes. Brian did not respond to the certified letters I sent him inquiring about the claim's status. Sarah from the Sacramento station left a voicemail informing me that one of the missing boxes was ready for pick up, but upon my arrival, there was nothing for me. I am seeking clarity on Greyhound's policy regarding the waiting period for missing items and express disappointment in the lack of communication and service at the Sacramento station. I am curious about the handling of my insurance claim and would appreciate an update. Thank you. - Anthony R.

My trip from Atlanta was scheduled for 1:15 am but was changed to 5 am without notice. The station was extremely crowded and chaotic with buses breaking down. Families with children had to lay on the dirty floor due to the lack of space. The workers were impolite and unsympathetic to our long wait. Despite being informed that our bus would arrive by 9 am, it has been over 10 hours of discomfort and no one has apologized for the inconvenience. The condition of the station is appalling, with filth covering every surface, including the bathrooms. Many of us are stranded and forced to sleep on the dirty floor while people walk by constantly. This experience with Greyhound has been the worst I have ever had, and I insist on a refund for the time wasted in this unpleasant environment.

I called to inquire about the varying prices given by different agents for a fare. One agent could not provide an answer and disconnected the call when I requested to speak to a supervisor. Upon calling again, another agent named Marge from Texas, was unable to grasp my question. I requested to speak with the corporate manager, and she assured me she would transfer me. Despite asking her not to hang up, she placed me on hold for 3 hours without returning to the call. I eventually had to disconnect. I would appreciate corporate reaching out to me to provide clarification. I am looking to travel from Philadelphia, PA to Columbus, Ohio, round trip. Please contact me at your earliest convenience.

The bus left over 15 passengers in Seattle when it departed more than 10 minutes before its scheduled time. The Greyhound staff did not announce the departure, causing confusion when passengers asked about the bus. We were informed it was the Montana bus, not ours. The next bus isn't until 11:40 p.m. This error by Greyhound has resulted in a wasted 40 minutes of travel time for me, plus additional costs in gas and dealing with traffic. The most frustrating aspect is now I cannot fulfill my family obligations. I needed to be there today to assist my mother with congestive heart failure and to pick up my 6-year-old son, who was looking forward to seeing me.

I bought a ticket this morning and realized I needed a printed copy when the bus arrived. I thought showing the receipt on my phone would suffice, but the driver insisted on a paper ticket. I explained the situation, but they left without me. Now, I have a non-refundable ticket for which I can't use. I need to fix this problem urgently as I have to make it to my daughter's graduation tomorrow. Please advise on how to proceed. I appreciate any help. Thank you. sincerly, C.

I booked a round trip e-ticket from Grand Junction, CO to Colorado Springs, CO for June 7th, [redacted], returning on June 13th, [redacted]. The ticket was bought due to a family emergency after my mother passed away. Upon boarding, passengers starting their trip were turned away due to overbooking, including myself. Despite a promise of another bus the next morning, only one seat was available, and another passenger took it. Greyhound staff were unsympathetic and unhelpful. Despite hours on the phone with customer service, I only received a partial refund for the outbound trip. They claimed I chose not to use the return trip, which was due to their overbooking error. The treatment I received was disappointing, and I will not use Greyhound again. I urge for a full refund. Case number: [redacted].