I purchased a ticket March ** **** *Leaving From: Los Angeles @ **:**AM*Carrier: GREYHO...

GetHuman2841146's Cancel or change booking issue with Greyhound from May 2019

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The issue in GetHuman2841146's own words
I purchased a ticket March ** **** *Leaving From: Los Angeles @ **:**AM*Carrier: GREYHOUND LINES, INC.*Schedule Number: GLI*****YOUR BOOKING CONFIRMATION NUMBER IS: ********.*For emergency resons I wasn't able to travel that day. I called to see what options I had, I was told I couldn't get a refund because my ticket was not a flexible ticket but that I could have it exchanged for future use for up to a year by paying $** more, I accepted and tried to pay the $** fee, I was asked the date, to and from. I didn't have a time or date set so I was told all I had to do was call back when I was ready to travel before * year time frame. *I intend to travel this Monday, May *, ****, less than * months from the original purchase. I called just to be told the ticket was expired and I could no longer do the exchange because I was supposed to pay the fee before the original ticket expired... I did call a day before as I explained earlier and "I was told they couldn't do this until I had a date to travel, that the exchange was good for a whole year" I asked to speak with a supervisor hoping they cared about us their customers, I was transferred to *Ms. Colon a supervisor Id* **** and all she could do was apologize for the wrong information I was given and we went through the website's exchange policy which it's contradicting. I'm sure she could have made this right but decided not to. (I did try to pay the $** fee to keep my ticket option good for a future travel, but their system would not allow the exchange because I needed to have a date, so how is grayhound saying the exchange is good for a whole year????) I tried to do the right thing based on the exchange requirements.... No wonder grayhound is loosing ground to other bus companies and their ratings and reviews are as bad as they are... FYI, it's not the fee amount, it's the principle...

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Cancel or change booking issue
Reported by GetHuman2841146
May 1st, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3135 others
0 customers following this


GetHuman2841146 started working on this issue
May 1st, 2019 3:21am

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