Bus never showed up and I'm stuck

GetHuman-chadatra's customer service issue with Greyhound from March 2019

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The issue in GetHuman-chadatra's own words
To get home. ... I purchased a ticket yesterday online for a one way trip from Orange Texas to Waco Texas. The bus was supposed to depart from orange Texas at **:** am and arrive in Waco Texas at **:** am on March **th. The bus never showed to the departure location. I don't really want a refund, what I need is another trip from Orange Texas to Waco Texas ASAP. I need to get home to my family. I believe there is another trip leaving Orange Texas and arriving in Waco at the same time on the **th. I am extremely disappointed that the bus did not show after the trip was already paid for. Please make this right and get me home.
I am stuck in a town with nowhere to stay and don't know anyone. I paid for a service that was not rendered.
Getting me home on the next bus leaving Orange Texas
I'm ** and have been traveling with greyhound all my life
I've tried to call and the number won't work with my phone. No one at the bus stop knows anything
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Greyhound bus
Customer service issue
Reported by GetHuman-chadatra
Mar 13th, 2019 - 5 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 8 customers so far
Similar issue to 2865 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone