My husband and I came off a cruise in Miami on Sunday, January **. We were then due to fly out of Ft. Lauderdale airport at *:**pm the same day with Spirit Airlines. Due to the weather in Boston, which is where we live our flight was cancelled. We then contacted Greyhound and purchased tickets with my Bank of America card. We arrived at Greyhound in Ft. Lauderdale and were told we would board a*:**pm bus to begin our trip back to Boston. When it was time to board the bus at *:** the bus driver overheard a conversation my husband and I were having about Boston. She then informed us Greyhound could take us as far as Richmond, VA they were not going to New York or Boston. We wondered why they ticket agent at the Greyhound counter did not tell us this, but we had family in Richmond that could pick us up at Greyhound once we got to Richmond, and we would stay with them until we could travel on to Boston. Well when we arrived at Greyhound in Orlando ( *:**pm) we were informed they had instructions to send us back to Ft. Lauderdale. We explained we did not know anyone in Florida, and we had no where to stay. If we could just get to Richmond we had someone who could pick us up. We could not go back to Ft. Lauderdale because by the time we got back it would be the wee hours of the morning, and we would not have any place to go. The lady Isabella said out tickets said New York, so she could not let us on the bus to Richmond. She told us Richmond was overcrowded. We explained we would not be staying in the bus station, instead we had family who would come pick us up. She said she could not let us on the bus to Richmond. We said what are we supposed to do since we have no family in Florida. She said she could give us our money back. We explained putting money back on the card, which does not show up right away does not help. We still do not know anyone, or have no where to stay in Florida. She said that was our problem, and for us to figure it out. We asked her to reprint our tickets, so that they said to Richmond instead of New York, then print us another one that said Richmond to Boston (since she seemed to be stuck on the fact our tickets said to New York). She said no, she told us to figure it out. It was not her problem. We then had to pay ** dollars for a cab to Best Western East side where I was forced to rent a room for the night, which is the last thing I wanted to do after coming off vacation. The next afternoon we were able to board a bus at Greyhound in Orlando that would get us to Richmond, and finally home to Boston. We made it to Boston at *:**pm on Wednesday night, after boarding a Greyhound on Sunday, January ** at *:**pm. When we spoke with Greyhound customer service after reaching home they said to compensate us they could give us a ***.** credit for a future ride on Greyhound, or ***.** credit back to my account. I feel after the rude disrespect from Isabella in Orlando. The lack of help, and their breakdown in communication (the ticket agent in Ft. Lauderdale not telling us we could only go as far as Richmond), (the bus driver in Ft. Lauderdale being the one to tell us we could only get as far as Richmond), (then when we get to Orlando being told we can not get on a bus to Richmond). Also, me having to catch a cab, and rent a hotel room overnight I should be compensated for all my trouble. The *** credit towards a future Greyhound ride does not help, since after what I just went through I do not know if I will ride Greyhound again. The *** they offered barely covers the cab ride in Orlando, or the cost of the hotel for the night, which I was forced to get due to their negligence. This is not customer service, and I am very unsatisfied. I hope this letter reaches someone as I am sure I am one of many unsatisfied customers.
GetHuman2041696 did not yet indicate what Greyhound should do to make this right.