Greyhound Customer Service Issues

I frequently travel with Greyhound and came across an issue today. When purchasing 2 tickets from Orlando to Miami, I was initially quoted $91 by the employee, but was ultimately charged $[redacted]. Our journey departed at 6 a.m. from Orlando, FL. The ticket confirmation number is [redacted]1. I am seeking a price adjustment. Additionally, I suggest that all Greyhound locations display their fees daily for transparency. This particular female employee's actions were unprofessional and deceitful, impacting my loyalty as a customer. This is not the first time she has mistreated customers. I feel undervalued and unappreciated.

On March 5, [redacted], I boarded bus [redacted] at the Detroit MI Greyhound bus station heading to Chicago and then took bus route [redacted] to St. Louis. Unfortunately, there were significant delays due to a new driver who got us lost. We arrived in St. Louis hours later than scheduled and had to wait for another driver. After a lengthy delay at McDonald's in Salina, KS, I am frustrated with this experience, especially since it's my second time facing issues with Greyhound. I had to take time off work and overspend on this trip. I now risk additional charges at my hotel due to the delay. I urge Greyhound to refund my $[redacted].00 for the round trip (confirmation numbers: [redacted] and [redacted]) and improve their driver coordination to avoid these situations in the future.

I traveled on Greyhound bus [redacted] on February 27th from New York City to Southfield, MI. The departure was delayed until 10:45 pm and the bus broke down from 3:00 am to 12:00 pm in Pennsylvania. After being transferred to another bus, we missed our connections and I ended up in Detroit instead of Southfield, where my friends had to pick me up. I was informed at the Cleveland Greyhound station that a refund would be issued, but I am still waiting. As a European tourist without an American phone, I can't call customer service. I am requesting a full refund or a voucher for a return trip on March 11th. If I receive a voucher, please refund the price difference as my original destination was not reached due to the long delay. I await guidance on how to proceed. - NB

I am currently en route for work with a 12-hour delay in Oklahoma City, OK. The driver and customer service representative are not present. We, the passengers, who have purchased tickets, are food-deprived and tired. It is crucial for us to arrive on time as we risk missing our connections. There has been no communication regarding the ETA for the next driver. We are here hoping that a driver will arrive soon. The lack of food, shelter, and warmth for children and disabled individuals is negligent and insensitive. I am requesting a refund for my ticket and the other passengers who will not reach their destination on time. - T.P. Ticket: [redacted]4 Phone: [redacted] Email: [redacted]

My journey began on February 27, [redacted], with a 7:30 pm departure from New Orleans, LA, to San Angelo, Texas. Everything went smoothly when leaving New Orleans. Upon arriving in Houston, TX, I expected a 2-hour layover. However, things took a turn as we were made to wait in line for hours for our bus. After eventually boarding, there were further delays due to bus cleaning and finding a driver. Despite explaining my diabetes and concerns about missing my San Antonio connection, I was informed there was nothing they could do. This left me feeling unwell by the time I arrived in San Antonio, missing my connection and having to wait for assistance. I paid $[redacted].00 in cash for this trip with confirmation number [redacted].

I bought a ticket online yesterday for a one-way journey from Orange, Texas to Waco, Texas. The bus was scheduled to leave Orange at 12:01 am and reach Waco at 11:55 am on March 13th. Unfortunately, the bus did not appear at the departure point. I am not looking for a refund but urgently need another trip from Orange to Waco. I have to return to my family. I believe there might be another trip from Orange to Waco at the same time on the 14th. It is disheartening that the bus did not arrive despite already paying for the trip. I hope this can be resolved promptly so I can get home safely.

I called Greyhound in Bridgeport and a gentleman with a Jamaican accent answered. I inquired about a ride to Foxwoods. Upon hearing a loud beeping sound during our call, I mentioned the issue to him, but he denied hearing it. Despite this, the beeping persisted, making it challenging to communicate. After the noise stopped, I tried to continue asking questions, but he abruptly ended the call. When I called back multiple times, he did not answer. Upon my last attempt, I requested his name, and he disconnected the call again.

I arrived at Port Authority 40 minutes before the scheduled 7 pm departure to Washington DC, only to find out that the bus was delayed until after 8 pm due to a missing driver. Surprisingly, the lack of communication left passengers uninforme. Our bus wasn't the only one affected; the 7:30 pm bus faced the same issue. The absence of staff at the Greyhound Information Booth was frustrating, and we had to approach outside workers for updates. The extended delay and poor communication were unacceptable. I'm requesting a refund for my Washington DC bus ticket due to the inconvenience caused.

I experienced significant delays on my bus journey which has been quite frustrating. I purchased a $[redacted] ticket, but the bus was 2 hours late departing from Newark, NJ. The driver seemed disoriented and did not make necessary stops. Despite my concerns about the cold due to the air conditioning being on, the driver threatened to remove me and my 6-year-old child from the bus. The heat was only turned on once we reached Geneva, NY, over an hour past the scheduled arrival time. This experience has been unacceptable, especially since I am a frequent Greyhound customer. My daughter is now coughing as a result of waiting in the cold and enduring a 7-hour journey with the air conditioning on. I am disappointed and would appreciate some form of compensation for this substandard service.

I purchased a ticket from Kissimmee, FL to Miami, FL for $65.00 on March 15, [redacted]. I planned to take the 6 pm bus to Orlando to connect to the Miami bus from there. However, I was informed to wait at the Kissimmee station for the direct Miami bus. Despite contacting customer service multiple times and being reassured the bus was coming, it arrived nearly at midnight. The driver, who was rude, claimed my name wasn't on the manifest and subsequently left me stranded at 12 am without an alternative means of transport. I am requesting a refund and compensation for the mistreatment and unsafe environment. I insist on receiving the refund by Monday back to my card.

On the 15th of March [redacted], I purchased a $65.00 ticket from Kissimmee to Miami. The bus was scheduled to arrive in Kissimmee from Orlando at 8pm. When a bus came at 6pm, I showed the driver my ticket number and information from my phone. He directed me to wait for the Orlando bus to Miami in Kissimmee. Despite several calls where I was told it was running late, the bus arrived at around 11:57pm. However, the driver claimed my name was not on the manifest and asked me to exit the bus at 12am. He was rude and unhelpful. I am requesting a refund to my card and compensation for the inconvenience, as the bus that was supposed to depart Orlando at 8pm headed to Fort Lauderdale instead of Kissimmee. Thank you.

I recently traveled by Greyhound over the weekend with other passengers and experienced unacceptable treatment. I, along with others, encountered rude behavior from a manager, including being yelled at and threatened with ticket voiding. I seek an urgent response via phone call at [redacted] from someone in a position to address this issue promptly. I am dissatisfied with the lack of professionalism displayed during this incident and request an explanation from a corporate representative. Thank you. - Pastor Huckaby.

My granddaughter took a Greyhound bus from Atlanta, Georgia, last Thursday at 7:30 a.m. to Orlando, Florida, arriving around 6:30-7:00 p.m. on Thursday, March 14th. She transferred to a bus to Miami, Florida, which arrived at 1 a.m. on Friday. Unfortunately, her two bags were not on the bus when she arrived. Despite my daughter and granddaughter visiting the bus station twice, they have not located the missing luggage. We have tried calling Orlando Greyhound, but they have not answered their phones. It has been a week now, and my granddaughter has been left without any clothes. She had just moved from Georgia to Atlanta and her luggage contained all her belongings, new school uniforms, shoes, curling irons, and essentials. It is frustrating that nobody seems to know where her luggage is or is willing to help. My granddaughter's name is Dannyea White, and the bus journey was from Georgia to Orlando and then to Miami. I kindly request your business to assist in locating her missing items. My name is Sara Ann Barton, and I am Dannyea's grandmother. We reside at [redacted] Biscayne Blvd, North Miami, Florida, [redacted]. You can reach me at [redacted]. Christa White is my daughter's name, and Dannyea White is my granddaughter.

Subject: Incident at Denver Colorado Station To whom it may concern, I am writing to report a distressing incident that occurred to me at the Denver, Colorado station. My name is F.H. and I departed from Orlando, FL on 3/21/[redacted], heading to Salt Lake City, UT for C R England driver school. After a long journey on bus #[redacted] departing on 3/24/[redacted] at 9:30 am, I encountered an unsettling situation involving a driver. Upon boarding, I noticed the front seats were occupied by the driver's bags, so I sat behind them on the left. Due to my lost or stolen bag from a prior stop, I placed my bag on the seat as it wouldn't fit in the overhead compartment. Subsequently, the driver instructed me to remove my bag for other passengers, causing damage to my belongings in the process. Despite my request for his information, he refused, leading to a confrontation resulting in me being removed from the bus. I sought assistance from the Security Guard and Manager at the customer service counter, where I was eventually allowed back on the bus under unwarranted intimidation from the driver. This incident left me feeling deeply hurt and humiliated, witnessed by several passengers and Greyhound staff. I am questioning if such treatment of passengers is permissible by your company's standards. Sincerely, F.H.

I am Steve Whitehurst from Reno, Nevada. I bought a ticket from Reno to Springfield, Illinois, but I was dropped off in San Antonio, Texas instead. Even though my confirmation number shows I am booked for the correct destination, I am being asked to buy another ticket for $[redacted]. I have already paid for my journey from Reno to Springfield, Illinois, and this situation needs to be rectified. Dealing with this issue has taken up 6.7 hours of my time, and I would appreciate your help in resolving it. Please contact me at your earliest convenience on [redacted]. Thank you.

Over the past 2.5 weeks, I've booked Greyhound trips from various locations including Iowa, Kentucky, Dallas, and Connecticut, among others. Unfortunately, each trip experienced significant delays, with buses departing late by 3 to 6 hours. One journey from Louisville was even canceled due to the driver's absence. As a retired individual who used to deliver cars across different states, I relied on these trips but the consistent delays have led me to reconsider. It's disheartening that Greyhound seems to lack any concern for its passengers reaching their destinations on time. Perhaps raising awareness could prompt Greyhound to refocus on their core mission of providing reliable transportation services.

Hello, I'm Tim Bryant from [redacted] S Illinois St in Indianapolis, IN. I need to reach out to corporate regarding the operations at this terminal. The manager, Vince, has been confrontational, questioning why I call EMS when someone falls, which is our protocol. He accuses security of wasting time while we try to do our job. Additionally, employees intervene in conflicts between security and passengers or homeless individuals. There have been altercations between Greyhound employees on-site. I tried to ask them to leave as they were off-duty, but they waited for another employee to finish work. It seems this behavior is related to personal relationships among staff, including Dewayne, Star, Brittany, and Mrs. Brown, who has been disruptive during my duties.

I travel on Greyhound nearly every week from NYC to Philadelphia or Wilmington and back, catching the earliest bus at 4:55 am on Mondays for work. On March 8, a bus came early at 4:44 am. The driver said it was going to NYC, so I and other passengers got on, even though the E-ticket wasn't checked. Soon, we realized he was headed to Baltimore, not NYC. When we asked to get off, he kept driving for miles, finally stopping in a random parking lot. He suggested fixing the situation in Baltimore, causing me to miss work and uncertainty about returning home. It's frustrating that untrained staff are hired; for instance, a passenger even had to guide the driver onto the highway. This experience was completely unacceptable.

I want to report an issue with my lost baggage from a recent trip from Tampa, FL to Pueblo, CO on 3/29/19. I checked in two bags - a duffel bag and a suitcase, both with "Go Bolts" mini banners attached to the handles along with my contact information. I have been calling for over a week trying to locate my bags and I feel frustrated with the lack of assistance. The employees assured me that my bags would be taken care of during transfers, but now they are missing. Two days ago, I was informed that my bags might be at the Dallas warehouse for lost luggage and was advised to file a claim for further investigation. I am upset with the conflicting information and the delay in locating my belongings. These bags contain all my clothes and an Xbox 1 which I fear could be stolen. I urge the staff to prioritize finding my bags from the Dallas warehouse to minimize this inconvenience. I have already sought help from social media and news outlets, but I am hoping for a resolution soon.

Hello, my name is Lashonda Brown. I'm attempting to contact Greyhound via email due to difficulties experienced with their phone service. I am requesting a partial refund from Greyhound as they failed to meet their service agreement. Despite Greyhound advertising Wi-Fi on their buses, the Wi-Fi was non-functional on both the first and second buses of my journey. Additionally, the charging ports were also not operational. At El Paso, upon reboarding after a 2-hour delay, none of the charging ports worked, leaving me with a dead phone during a long bus ride from 12pm to 3am. The bus was supposed to be serviced but was dirty, with a strong unpleasant smell from the toilet that persisted throughout the journey. The driver did not address the issue of the sunroof, making the poor conditions unbearable. This was concerning for my 3-year-old and all passengers. I kindly request a refund and hope for improved experiences with Greyhound in the future. Thank you. Our trip was from Long Beach, CA to Tuscaloosa, AL on March 26-29. Confirmation number [redacted].