On bus trip from San Antonio to Dallas to go to the football game. We were supposed to...

GetHuman-maxwimbe's customer service issue with Greyhound from January 2019

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The issue in GetHuman-maxwimbe's own words
On bus trip from San Antonio to Dallas to go to the football game. We were supposed to depart San Antonio at **:** am and didn’t leave until **:** or **:**, and the people have no explanation and we had to have * buses.. Then we get here to Austin, and yet I still don’t know why we had to stop here at this station.. Anyways, we were only supposed to be here ** mins and after ** or so I got to wondering why we hadn’t left yet and there’s nobody that gave info. Then I go inside to finally find out that there’s a delay for an hour I guess, which makes no sense and I got no reason as to why. Then I ask someone else and they said it’s because we don’t have a driver. How in the **** do you not have a bus driver? Makes no sense. I spent extra money to get in the game early and because of y’alls horrible service and unpreparedness, I wasted money. You guys should’ve had this figured out before we got to Austin. I want money back for at least this trip because fankly, I’m beyond pissed off!
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Customer service issue
Reported by GetHuman-maxwimbe
Jan 5th, 2019 - 4 mons ago
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GetHuman-maxwimbe started working on this issue
Jan 5th 7:58pm