I booked a ticket online to travel from Baltimore greyhound station to Cumberland, mary...

GetHuman1684606's customer service issue with Greyhound from December 2018

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Before contacting them, items GetHuman1684606 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1684606's own words
I booked a ticket online to travel from Baltimore greyhound station to Cumberland, maryland on the November **. Customer number. ******** The bus was 'overbooked' and I was told the next one was * hours later. As it was thanksgiving eve I made other arrangements. Despite calling I have not been able to get a refund issued. Greyhound said the service I booked with them was for a third party carrier, the third party carrier said they cant refund me as they dont have the money*credit card details. Greyhound has refused to refund me the so far for a ticket I paid for in advance for a trip I was not allowed on.*Details:*November ** **** *Leaving From: Baltimore Downtown @ **:**AM*Carrier: BAYRUNNER SHUTTLE*Schedule Number: BRS******November ** *****Going To: Cumberland Allegany Coll @ *:**PM*Carrier: BAYRUNNER SHUTTLE*Schedule Number: BRS******YOUR BOOKING CONFIRMATION NUMBER IS: ********
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Customer service issue
Reported by GetHuman1684606
Dec 4th, 2018 - 2 mons ago
I have an issue with Greyhound too
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Seen by 1 customer so far
Similar issue to 2290 others
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GetHuman1684606 started working on this issue
Dec 4th, 2018 1:13am