I booked a ticket online to travel from Baltimore greyhound station to Cumberland, mary...

GetHuman1684606's customer service issue with Greyhound from December 2018

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Help with my Greyhound issue
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Before contacting them, items GetHuman1684606 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1684606's own words
I booked a ticket online to travel from Baltimore greyhound station to Cumberland, maryland on the November **. Customer number. ******** The bus was 'overbooked' and I was told the next one was * hours later. As it was thanksgiving eve I made other arrangements. Despite calling I have not been able to get a refund issued. Greyhound said the service I booked with them was for a third party carrier, the third party carrier said they cant refund me as they dont have the money*credit card details. Greyhound has refused to refund me the so far for a ticket I paid for in advance for a trip I was not allowed on.*Details:*November ** **** *Leaving From: Baltimore Downtown @ **:**AM*Carrier: BAYRUNNER SHUTTLE*Schedule Number: BRS******November ** *****Going To: Cumberland Allegany Coll @ *:**PM*Carrier: BAYRUNNER SHUTTLE*Schedule Number: BRS******YOUR BOOKING CONFIRMATION NUMBER IS: ********
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Greyhound

Customer service issue
Reported by GetHuman1684606
Dec 4th, 2018 - 2 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 1 customer so far
Similar issue to 2290 others
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Timeline
GetHuman1684606 started working on this issue
Dec 4th, 2018 1:13am