I am at the bus station in Los Angeles waiting for the *:**am Oakland bus GLI****. It’s...

GetHuman1621048's customer service issue with Greyhound from November 2018

Help with my Greyhound issue
The issue in GetHuman1621048's own words
I am at the bus station in Los Angeles waiting for the *:**am Oakland bus GLI****. It’s almost *am. No official announcement on this bus’ arrival time has been given. There are more than ** people waiting for this SFO*Oakland bus. Someone asked a driver and he casually remarked that we would have to wait until *:**-*:**am. The employees working here are angry and unhelpful. No one is apologetic for this delay and no one hs taken responsibility in providing an ETA and updated estimated arrival time. On the official schedule it doesn’t even show as delayed. No refreshments or condiments have been offered as compensation (as airlines would provide). No hotels either. With no confirmation, how can a local resident leave and return? With no refunds allowed through membership, how can we reschedule? This is wrong
GetHuman1621048 did not yet indicate what Greyhound should do to make this right.
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How GetHuman1621048 fixed the problem
$** refund
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Customer service issue
Reported by GetHuman1621048
Nov 25th, 2018 - 10 mons ago
I have an issue with Greyhound too
Seen by 8 customers so far
Similar issue to 2241 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone
GetHuman1621048 started working on this issue
Nov 25th, 2018 10:56am
GetHuman1621048 confirmed the issue is fixed. Hooray!
Nov 28th, 2018 2:49pm