I have written the Dallas, TX complaint office three ( *) times, no response!!!! Re: t...
GetHuman1202922's customer service issue with Greyhound from September 2018
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The issue in GetHuman1202922's own words
Get from Union Station, Wash., DC to Atlantic City, N J, direct & not going to Philadelphia, Pa and than AC *** miles out of the way. ... I have written the Dallas, TX complaint office three ( *) times, no response!!!! Re: the Greyhound bus schedule changing from going directly to Atlantic City, N J, to Tropicana Casino and others. Now, must go to Philadelphia, Pa, which is *** miles out of the way round trip, * *** hrs. of travel instead of * *** hrs to AC Casinos. This is the worst change that could be made. Greyhound has been in business at least ** or more yrs., and this the first time the DC to AC schedule has changed to go *** miles out of the way to Philadelphia. August, i was there waiting for the bus, was told bus canceled because could not get a driver. The line of people getting their money back extended out of the ticket office door. I understood that after waiting * hrs, the bus came an hr. later. I have written * times re: this matter, no reply...... Why.
We lose our bonuses and gift of the day. Affects the check-in time & on and on & on.
Change the schedule back to go directly to the Atlantic City , NJ casinos instead of going *** miles out of the way to Philadelphia, Pa.
Over ** yrs.
I have written * times re: this matter. The Dallas, TX office, no response!!!!!!!!!!
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