Confirmation *******. I’ve contacted Customer Service due to having a total delay of...
GetHuman-agix's customer service issue with Greyhound from September 2018
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Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman-agix's own words
Confirmation *******. I’ve contacted Customer Service due to having a total delay of *** minutes traveling Roundtrip from Monroe, LA to Atlanta, GA. A resolution of $*** travel voucher or $*** check was offered as compensation for my inconvenience. I elected to have a check mailed to me, however when verifying next steps, the Agent wasn’t very forthcoming with the details* and I asked to speak with a Supervisor because I didn’t feel very confident in the process. The Agent refused to provide me the name of the Supervisor she was so-called going to get for me* and then just left me on hold for several minutes until I hung up. This entire Greyhound experience has been a nightmare and I have very little positive to share about your company and the handling of its passengers. I was informed that the check will take **-** business days* and I asked the Agent could the time be reduced to *-** days, since I had been inconvenienced enough. I was told that the time couldn’t be shortened. I would like to know if more money could be refunded to me and if the check could be sent in a more timely manner than **-** business days?
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