Confirmation *******. I’ve contacted Customer Service due to having a total delay of...

GetHuman-agix's customer service issue with Greyhound from September 2018

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The issue in GetHuman-agix's own words
Confirmation *******. I’ve contacted Customer Service due to having a total delay of *** minutes traveling Roundtrip from Monroe, LA to Atlanta, GA. A resolution of $*** travel voucher or $*** check was offered as compensation for my inconvenience. I elected to have a check mailed to me, however when verifying next steps, the Agent wasn’t very forthcoming with the details* and I asked to speak with a Supervisor because I didn’t feel very confident in the process. The Agent refused to provide me the name of the Supervisor she was so-called going to get for me* and then just left me on hold for several minutes until I hung up. This entire Greyhound experience has been a nightmare and I have very little positive to share about your company and the handling of its passengers. I was informed that the check will take **-** business days* and I asked the Agent could the time be reduced to *-** days, since I had been inconvenienced enough. I was told that the time couldn’t be shortened. I would like to know if more money could be refunded to me and if the check could be sent in a more timely manner than **-** business days?

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Greyhound

Customer service issue
Reported by GetHuman-agix
Sep 18th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1753 others
0 customers following this

Timeline

GetHuman-agix started working on this issue
Sep 18th, 2018 2:17am