Greyhound Customer Service Issues

I traveled from Sandusky to Tulsa on August 9th. My confirmation number is [redacted], and my name is Paige Burke. I have a green camouflage zipper bag with the letters NRA on it, and it had the tag FF [redacted] from Sandusky. I changed buses in Indianapolis on my way to St. Louis. During the change, a lady mentioned they were removing untagged bags. I briefly checked, saw only three bags taken off, and later realized mine was missing upon reaching St. Louis. The bus driver advised me to contact the ticket counter, where I reported the situation. Despite calling regularly, my bag with all my car keys remains missing. I would appreciate it if they reviewed the security footage to locate my bag. I wore a long pink skirt that day. Thank you for your assistance in resolving this issue.

Dear Sir/Madam, I accidentally left behind my Samsung Black Phone, Greyhound Ticket Purchase Confirmation, and Itinerary ([redacted]0) charger with Travel Adapter on the bus tonight from Savannah to Atlanta airport. I was seated on the side of the bathroom, approximately five seats from the back of the bus. We are currently staying at Days Inn for two nights nearby, where there are complimentary shuttle buses to and from the airport. I would greatly appreciate it if you could assist in retrieving my belongings. I will be traveling for another two weeks and will need these items. Any help or guidance on how to recover them would be highly valued. Thank you and best regards, Ella

Way Bill: [redacted]7-5 I sent three pieces of luggage from Montreal, but only one arrived on time. One was found on Aug 27th, and the last one, which is an aqua green Pullman luggage containing winter clothing, 3 winter jackets, and a handcrafted quilt, is still missing. Despite my son reaching out multiple times, he has had little success in resolving this issue. He can be contacted at [redacted] ext [redacted]. We will submit the necessary forms to file a claim for the missing items. I suspect that the luggage was either stolen or mishandled while in Greyhound's possession. Unfortunately, we have received very little assistance in locating it. The quilt alone is valued at $[redacted]. From the moment of shipping, your agent has not been very helpful in facilitating this process. Please reach out to me at your earliest convenience.

After arriving at the Baltimore station to switch buses, I was dismayed to learn that my maroon hard case suitcase with four wheels was mistakenly on a bus heading to New York City, my final stop. Despite being sent to multiple destinations within the station to resolve the issue, my suitcase did not arrive promptly as promised. I filled out a form at the station and was assured my luggage would be there within an hour, but it never arrived. I am now in New York City three days later, still without my suitcase. I reported the incident at the New York bus terminal and have been waiting for updates, with no news so far. I had to purchase new clothing due to the delay and uncertainty. I am scheduled to depart from New York at the end of the week and hope for a resolution soon.

I traveled on Greyhound on July 21st, where unfortunately my luggage was damaged and is now no longer usable. I contacted corporate, who provided instructions for me to return to the terminal to obtain paperwork. Despite following the steps as instructed, the terminal does not take pictures, and after waiting 30 days, I have not received any response. I have made numerous calls, including one yesterday, and have been informed that there is no record of my information in the system. Today, I was asked to fax over the paperwork I have, which I was already told is incorrect. I paid $[redacted].00 for my luggage, and I expect the company to take responsibility for this situation. The incident occurred in Columbus, Ohio, and I am located in Lexington, Kentucky. I am frustrated by being continuously told to return to the terminal, as this places a financial burden on me. I followed all instructions given to me during my visit to the terminal and even confirmed with a supervisor before leaving.

I purchased a $[redacted] bus ticket to Detroit, but encountered multiple issues during the journey. The first bus was significantly delayed, causing me and several other passengers to miss it. Then, on the second bus, there wasn't enough space, leaving me stranded without any assistance. I was eventually redirected to a bus to Pittsburgh without proper guidance on my further travel. Unfortunately, the cooling system of the bus to Pittsburgh failed, resulting in a 5-hour stop in Philadelphia. This caused me to miss my connection to Detroit and forced me to fly back from Pittsburgh the next day, incurring an additional cost of over $[redacted]. I am requesting a refund as I was unable to reach my final destination as promised by the original ticket purchase.

Dear Sirs, I am writing regarding a grievance with my recent purchase and travel experience. On August 27, [redacted], I encountered issues with a ticket I bought, leading me to purchase another ticket for my son to travel from Atlanta, GA to Shreveport, LA. The total cost was $[redacted].00. Unfortunately, due to delays and bus issues, my son's journey was far from satisfactory, resulting in a significant delay in arrival time. I have tried to address this matter with customer service, but so far, I have not received a satisfactory resolution. The lack of assistance and unprofessionalism encountered during this process has left me disappointed. I have been advised to file a claim, and the confirmation numbers associated with this incident are [redacted]8 and [redacted]1, with the passenger being Joe Jacksons. I would appreciate immediate attention to this matter. Sincerely, A. Clark

My name is Angel Z., and I had a challenging experience with my Greyhound trip. Starting in Las Cruces bound for El Paso, the bus encountered tire trouble, causing a long delay. Subsequently, on the way to Dallas, a driver change in Abilene led to further delays. Passengers, including families with children and a pregnant couple, were left waiting outdoors for hours for an available bus. Finally arriving in Dallas, I was assured a full refund at the end of my journey, but upon reaching Columbus, Ohio, I faced difficulty obtaining it as promised. Despite multiple calls and a frustrating experience with customer service, I was only offered $[redacted] instead of the full refund as initially guaranteed. Seeking resolution, I contacted corporate without success in resolving the matter promptly. I urge Greyhound to honor their commitment, provide the promised full refund without further delay, as I'm still traveling, and require the funds urgently. Your prompt action in processing the refund expediently as assured during my trip would be greatly appreciated.

Dear Company, I am writing to inform you about the issues I encountered yesterday, August 28, [redacted], during a trip with your company. I had booked a journey for my family and me with reservation number [redacted] (S. D'ACIERNO, A. MACRI, F. D'ACIERNO, P. D'ACIERNO, L. D'ACIERNO) on the Vancouver-Seattle route departing at 5:40 am. Our ultimate destination was Seattle to catch a connecting flight to Las Vegas at 3:15 pm. We chose this schedule to allow for ample time and a relaxed journey. However, midway through, the bus stopped at Burlington station due to technical issues. Despite being assured the delay would be brief, it extended, and there was no replacement transport provided promptly. Lacking certainty about the repair, we had to arrange our own transport to Tacoma airport, incurring unexpected costs of $[redacted]. We reached out to your customer service but did not receive assistance. This inconvenience caused us significant discomfort and financial strain. I request a refund for the alternative transport expenses and a reimbursement for the Vancouver-Seattle tickets. I await your response.

Dear Company, I am writing to address the issues that occurred during the journey I and my family took with your company on August 28, [redacted]. We booked a trip from Vancouver to Seattle with reservation number [redacted] scheduled for departure at 5:40 am. We were traveling to Seattle to catch a flight to Las Vegas at 3:15 pm from Tavola airport. Unfortunately, our bus had technical problems halfway through the journey and we were delayed at the Burlington station for over an hour. Despite our inquiries, we were not provided with another bus and were advised to take a taxi. As a result of this inconvenience, we had to purchase alternative transportation tickets costing us $[redacted].00. We tried to contact your customer service but did not receive a satisfactory response. We are requesting a refund for the cost of the alternative transport tickets and reimbursement for the Vancouver-Seattle route tickets. We hope for a prompt resolution. Thank you, D'Acierno S. +[redacted]45 [redacted]

This company has been the worst service experience I've ever encountered. I'm traveling from Boston to Montreal, and it has been a complete disaster. The bus was delayed by an hour at South Station in Boston, and now at the transit point, there's been a 2-hour delay with no updates or customer service assistance. As a lawyer, I am appalled by the lack of information and professionalism. Despite the promises of using BusTracker to monitor the bus location, it has been utterly unreliable. This situation has left me without my medication and facing significant delays. I have traveled to numerous countries and cities, but nothing compares to this level of incompetence. This company needs to be held accountable for this unacceptable and distressing experience.

My first Greyhound trip was terrible. My round trip had many delays, leading me to arrive at the Baltimore Greyhound station an hour late. On my way back to school, the bus was supposed to arrive at 1:50, but we waited until 3:10 without updates. The lack of air conditioning on the bus was uncomfortable, and the driver seemed indifferent. Passengers were not treated well. Upon reaching Richmond, VA, we had to wait another 1.5 hours for a bus and driver. It was frustrating, and I am requesting a refund. I am disappointed with Greyhound and do not plan on using their services again. My confirmation number is [redacted]7, and I am Morgan Hatch.

Hello, I am Rashid Hanif from Baltimore. I shipped an iPhone 7 Plus, 128GB, factory unlocked from Baltimore Greyhound Station to New York. The package was supposed to be delivered the same day, but the recipient has not received the phone or any communication. I visited the Greyhound office in Baltimore, and they tried calling the New York office without success. I have called all the provided phone numbers but no one answers. My brother visited the Brooklyn office with no positive outcome. I have filed a claim under GLI[redacted] but have not received any updates. I request a resolution within the next three days; otherwise, I will consider legal action. Thank you.

I recently booked a flexible ticket online, but had payment issues on the website. After calling, I was told the ticket was non-refundable. Despite the initial flexibility I selected online, I was not given the same option when paying over the phone. The situation caught me off guard, and I am very upset with Greyhound. Customer service was unhelpful and unprofessional, unable to provide information clearly. I agreed to have the phone conversation reviewed but was disappointed by the lack of resolution. Being bounced around to different representatives who couldn't assist and not receiving any information on my $[redacted]+ ticket has left me extremely frustrated. If this matter is not resolved, I will escalate it further. Thank you for addressing this promptly.

Subject: Assistance Needed for Recent Greyhound Trip Hello, I am writing to share the email I previously sent to customer service without receiving any response. Concerning my recent journey with Greyhound, I faced multiple issues that significantly impacted my travel plans to visit my fiancé in Maryland. From a late departure to canceled trips and lack of proper amenities on board, the experience was far from satisfactory. Moreover, the difficulties I encountered resulted in unexpected expenses and disruptions to my plans. I contacted customer service to seek a refund and resolution to this matter, but the process has been frustrating with delays and contradicting information from representatives. As a loyal customer, I am disappointed with the service provided during this trip and would like to discuss fair compensation for the inconveniences faced. I appreciate your attention to this issue and look forward to your prompt response and a satisfactory resolution. Thank you for your assistance. Best regards, M. Corley

I would like to address the issue of poor customer service. Recently, my 2-year-old niece and I were traveling from Nashville to Knoxville on September 5, [redacted]. Despite calling Greyhound in Nashville twice beforehand about bringing a car seat as a third checked bag, I was rudely informed upon arrival that it would not be allowed. The cashier (Agent #[redacted]) was exceptionally unhelpful and dismissive in her tone, leaving me with no option but to pay extra or leave the car seat behind. This treatment was unacceptable and made me reconsider using Greyhound in the future due to the disrespectful behavior exhibited by multiple employees at the Nashville station. This experience has left me feeling undervalued as a customer, and I felt it was important to bring this issue to your attention.

I bought a ticket from Miami to Roanoke, VA, with a layover in Orlando. However, the driver got sick, causing a 10-hour delay. I ended up being transferred the next day at 5:00 a.m. April Swepton, the supervisor in Orlando, handled the situation professionally and promised to reimburse me, but I paid cash. My ticket number is [redacted], and I paid $[redacted]. This was my first time on a Greyhound bus, and it was the worst experience. The customer service and supervisor in Savannah, GA, were rude. Greyhound's customer service skills are lacking. I want others to be aware of what they might face when traveling with Greyhound.

I arrived at the airport at 9:40 AM and spent over an hour searching for the Greyhound bus station until 10:56 AM without success. Despite contacting Greyhound's customer service for the direct phone number of the station, I was unable to obtain it. When inquiring if I could retrieve my ticket from a different Greyhound station due to the time constraint, I was informed that this wasn't possible and that I would need to purchase a new ticket. I find it frustrating that I couldn't depart from an alternative station when I couldn't locate the airport station. Now, I am forced to forfeit my ticket because I was denied the option to depart from another station. This situation seems unjust, unfair, and entirely avoidable. Losing my $63.50 ticket, which was purchased by a friend, is extremely disappointing.

On September 6th, I paid $[redacted] for a ticket from Vegas to St. Louis arriving by 6:45 am on the 8th. The Greyhound driver didn't arrive at my stop in Falstaff, so we were rerouted to Phoenix. Two girls behind me will reach Springfield at 5:30 pm today. I was expecting to arrive at 11:20 pm, but now I am stuck in Albuquerque until 4:05 am tomorrow. I have a job and three kids waiting for me, so I need to be back. If you can't get me on an earlier bus, please refund my money. I might have to consider taking Amtrak to not risk losing my job or time with my kids. It's frustrating that I have to pay for your mistake. - Candie S. Email: [redacted]

I purchased a ticket for a bus departure on September 4th at 6 am from Amarillo, TX to El Paso, TX with a 2-hour layover in Lubbock, TX. Unfortunately, upon arrival, I was informed that the bus was running 2 hours late, causing me to miss my layover. They rescheduled me for an 11 am bus from Amarillo, TX to El Paso, TX with a layover in Albuquerque, NM later that day. Yet again, I was told the bus was 4 hours late. They then changed my ticket for the third time to a direct bus from Amarillo, TX to El Paso, TX the next day. They advised me to contact the corporate office for a refund due to the delays, which caused me to arrive in El Paso more than 24 hours later than planned.