Yesterday my girlfriend ordered two tickets for us to ride together. Put her name and m...

GetHuman-gjdrogo's customer service issue with Greyhound from August 2018

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Before contacting them, items GetHuman-gjdrogo may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman-gjdrogo's own words
Yesterday my girlfriend ordered two tickets for us to ride together. Put her name and my name under the tickets, then after checkout the website changed both ticket names to hers. Now she has two tickets and I have none. Called customer service and they did not help at all. Talked to the manager, did not help at all. I want to be able to ride the bus without forking over any more money. They messed up. Not me. I should not be paying for their mistake.
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Greyhound

Customer service issue
Reported by GetHuman-gjdrogo
Aug 11th, 2018 - 7 mons ago
I have an issue with Greyhound too
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Seen by 3 customers so far
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Timeline
GetHuman-gjdrogo started working on this issue
Aug 11th, 2018 9:05pm