I called over a week ago to speak with someone in the cooperate office. Was transferre...

GetHuman-ridenoja's customer service issue with Greyhound from July 2018

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The issue in GetHuman-ridenoja's own words
I called over a week ago to speak with someone in the cooperate office. Was transferred to your overseas call center. Called back and a message was taken. I was told that someone would call me. It has been over a week and I have not received a call yet. Very upset about this. I work with the public and this is poor customer service. I am still expecting a phone call and not from overseas. I want an American that works in the cooperate office to call me. I do not believe this is too much to ask for. As for my issue.. My Son was on a bus that ran out of gas (YES, out of gas) and was on the side of the road for nearly * hours. He ended up getting a Uber so he would not miss his flight. I spent over * hours calling to find out how this was going to get resolved. I did not speak with anyone that day that was helpful or seemed to have a clue what they were doing. Again, a phone call to me is needed.

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Greyhound

Customer service issue
Reported by GetHuman-ridenoja
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 16 customers so far
Similar issue to 909 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone

Timeline

GetHuman-ridenoja started working on this issue
Jul 9th, 2018 3:40pm
GetHuman-ridenoja indicated the issue is not fixed yet.
Jul 9th, 2018 4:57pm