I arrived in Phoenix, az on *******. The driver of ***** that day told passengers to le...

GetHuman-awdailey's customer service issue with Greyhound from June 2018

2 views
 | 
771 similar
 | 
0 following
Help with my Greyhound issue
First: share to improve GetHuman-awdailey's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-awdailey's next move: talk to a Greyhound rep without waiting on hold.
Always use the GetHuman Phone tocall Greyhound. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-awdailey's own words
I arrived in Phoenix, az on *******. The driver of ***** that day told passengers to leave bags on the bus in our seats and we'd be returning to the same bus. When reboarding, I realized the bus had been changed without notification. When I asked to find the bus to look for my bags, they told me no (security and greyhound personnel). I was threatened to be left there if I didn't get on the bus. When I got to every terminal between Phoenix and Tulsa, I continued to ask about my luggage and got no answer. The only answer anyone could give me is, "I don't know, sir" or "there's no way for us to track the bus or your luggage and it should arrive at your final destination eventually". Really? This is the kind of customer service greyhound has? If like to be refunded for my bus ticket and I want compensation for my bags, which will be in the $**** mark. I've filed a police report, because I believe one of your employees have stolen my bags. My apartment keys and car keys are also in one of the bags. I'd like to have this resolved and my bags in hand in less than ** hrs. I don't care how, just find a way like I've been told to find a way. I want greyhound shutdown and put out of service for good. I have always had bad experiences and this is the second time I've had to deal with your horrible customer service and employees. I want to speak with the president of your company and sue. I will represent myself. I don't want to be told anything unless it's about my bags being in Tulsa and ready for me to pick up. I don't want to be told this will take ** days. You have ** hours.
GetHuman-awdailey did not yet indicate what Greyhound should do to make this right.
I have an issue with Greyhound too
How GetHuman-awdailey fixed the problem
We are waiting for GetHuman-awdailey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Greyhound email you?
This email address isn't valid
Follow this issue
See how GetHuman-awdailey fixes it.
This email address isn't valid

Greyhound

Customer service issue
Reported by GetHuman-awdailey
Jun 24th, 2018 - 4 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 2 customers so far
Similar issue to 771 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-awdailey started working on this issue
Jun 24th 9:33pm