I don't understand website so I am trying to pick up a ticket and I'm in st Augustine a...

GetHuman815921's customer service issue with Greyhound from June 2018

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Help with my Greyhound issue
Before contacting them, items GetHuman815921 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
GetHuman815921's next move: have a Greyhound rep call.
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The issue and preferred resolution, in GetHuman815921's own words:
I don't understand website so I am trying to pick up a ticket and I'm in st Augustine an need help finding the next closest greyhound station to me to actually pick up a ticket. The one here is a bus stop only. And cannot get my maps to load find any other station besides the one here in st Augustine that is only a bus stop and not for actually buying the ticket
I trust that Greyhound will make this right and come up with a resolution that is fair.
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Greyhound

Customer service issue
Reported by GetHuman815921
Jun 24th, 2018 - 2 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 2 customers so far
Similar issue to 769 others
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Timeline
GetHuman815921 started working on this issue
Jun 24th 5:19pm