Greyhound bus was leaking diesel si we couldn't board. I wasn't able to get to Lubbock. Greyhound is offering me **% of my money

GetHuman-ybarraja's customer service issue with Greyhound from June 2018

26 views | 717 similar | 0 following
Help with my Greyhound issue
Next: our robot will wait on hold for GetHuman-ybarraja to get a Greyhound rep on the line!
Always use the GetHuman Phone to call Greyhound. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ybarraja's own words
Ride a bus to Lubbock ... Me and my son booked a trip on Greyhound bus going from Odessa,tx to Lubbock, tx June **th at *** pm..arriving at ****pmu* We arrived at bus station an hour before departure only to soon realize our bus had a big diesel leak. Therefore the bus was parked.* Another bus was NOT scheduled to go to Lubbock for **hrs. My hotel reservations were also ruined bcuz there wasnt a chance for me to cancel the reservation. So more lost money, and not to mention I didn't make an important event.** My ticket is a non-member refundable ticket. I understand I can not receive a refund if I'm at any way at fault. BUT how is it fair for Greyhound to only offer me a **$ refund? I paid ***$. Your truck was leaking diesel fuel from its fuel line. That is beyond dangerous and yet I'm offered less than half of what I paid as a refund, HOW can you treat customers this way. I never even received an apology. Not to mention the money im losing on my hotel reservation.**I believe the least Greyhound can do is reimburse me for my hotel and bus tickets. This is a small thing for a big company and do not forget I was absent from a very important family gathering.* Please call me @ ***-***-**** with any questions. I have pictured also of the women and children being stranded outside without food or water and nowhere to use restroom for * *** hrs bcuz the bus station licks it's doors at * pm. The bus going to Dallas arrived at **:** pm, * hrs late. I could not ride this bus bcuz I was needing a transfer bus in BIGSPRING to LUBBOCK.
I had already paid my hotel in Lubbock and was unable to be there for our family event. That is worth more than money
Refund total trip and hotel I was unable to check in at
Because I paid in full and have yet to get mad at greyhound for not making sure I'm okay
I've spoken to bus station lady and to a couple of greyhound customer service people. They do not care nor did they have a solution to my problem
How GetHuman-ybarraja fixed the problem

We are waiting for GetHuman-ybarraja to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ybarraja fixes it.
This email address isn't valid

Greyhound

Travel
Customer service issue
Reported by GetHuman-ybarraja
Jun 20th, 2018 - 4 years ago
Fixed
Seen by 26 customers so far
Similar issue to 717 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone

Timeline

GetHuman-ybarraja started working on this issue
Jun 20th, 2018 2:54pm
GetHuman-ybarraja shared this issue with friends on Facebook
Jun 20th, 2018 2:55pm
GetHuman-ybarraja indicated the issue is not fixed yet.
Jun 20th, 2018 4:22pm