The bus left more than ** passengers in Seattle,was when it left *** min prior to it's...

GetHuman298393's customer service issue with Greyhound from June 2018

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The issue in GetHuman298393's own words
The bus left more than ** passengers in Seattle,was when it left *** min prior to it's schedualed departure time. The Greyhound employees made NO announcement for the buses departure. We inquired about whether or not it was our bus and we were told it was not our bus it was the Montana bus. The next bus is not until **:** p.m. This Greyhound mishap has cost me time ** min each way in travel time to arrive at the Greyhound station in traffic, gas, but the most frustrating part is I am now unable to meet the obligations to my family. I Needed to arrive today to not only help my mother who has congestive heart failure but I am now also unable to pick up my * yr old son who was anticipating my arrival.
GetHuman298393 did not yet indicate what Greyhound should do to make this right.
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Greyhound

Customer service issue
Reported by GetHuman298393
Jun 14th, 2018 - 9 mons ago
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Seen by 4 customers so far
Similar issue to 637 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman298393 started working on this issue
Jun 14th, 2018 7:27pm