So today I was supposed to be getting On a bus in Montpelier vt to Montreal at *:** tod...

GetHuman-jannakaw's customer service issue with Greyhound from June 2018

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The issue in GetHuman-jannakaw's own words
So today I was supposed to be getting On a bus in Montpelier vt to Montreal at *:** today. The bus was already running behind, however when it arrived The driver said he was not able to cross he border and needed someone to relieve him. We then had to sit in Montpelier for * hours while the driver waited for greyhound to call him back. We eventually leave Montpelier and the same driver brings us to Burlington. When we arrive there at *:** we are all told that we will have to wait another ** minutes. After that ** minutes passes, we had a man at the greyhound counter tell us our driver would be there til *.....It is now * o’clock and not only has our driver not been relieved, and has to work again at * am, we are all still waiting and are very upset with the lack of communication and unprofessional treatment we have had to deal with today. If greyhound is actually a decent business that cares about their customers satisfactions and needs, they will refund every single person on this bus.
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Greyhound

Customer service issue
Reported by GetHuman-jannakaw
Jun 12th, 2018 - 9 mons ago
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Seen by 5 customers so far
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-jannakaw started working on this issue
Jun 12th, 2018 1:12am