Need a refund on a refundable ticket. Called and was asked to go to the greyhound stati...

GetHuman772956's customer service issue with Greyhound from June 2018

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The issue in GetHuman772956's own words
Need a refund on a refundable ticket. Called and was asked to go to the greyhound station there they told me the option was not put in the system yet and that i have to call customer service. This just wasted * hours of my time and i have to go work with canadian army. Call asap and refund my ticket, i will makesure no one that i know of will book through greyhound again horrible experience and horrible customer service
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Greyhound

Customer service issue
Reported by GetHuman772956
Jun 11th, 2018 - 9 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 14 customers so far
Similar issue to 608 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman772956 started working on this issue
Jun 11th, 2018 6:53pm