My bus was scheduled to depart at *:** AM from Flagstaff, AZ to Phoenix, AZ. The trip g...

GetHuman-coolcome's customer service issue with Greyhound from May 2018

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The issue in GetHuman-coolcome's own words
My bus was scheduled to depart at *:** AM from Flagstaff, AZ to Phoenix, AZ. The trip got cancelled, now I need a new schedule asap. My name is Drew Haley and my confirmation number is ********. I spoke with a representative over the phone, but I've ran out of minutes in my cell phone service. Phne call was recorded, because I record all my call. She stated I was entitled for one of the fallowing* refund to my debit card which will take ** to ** business days, or a check. The other option I was given was a virtual voucher of $**.** to make a ticket purchase with a $**.** processing fee. The *rd and final option is what I am requesting, it's a rescheduled fair. I would like another E-Ticket to avoid having to enter the terminal and just boarding the coach, due to inappropriate treatment of staff.
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Greyhound

Customer service issue
Reported by GetHuman-coolcome
May 21st, 2018 - 6 mons ago
I have an issue with Greyhound too
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Seen by 4 customers so far
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-coolcome started working on this issue
May 21st 5:17pm