the greyhound bus was delayed because the bus run out of the fuel and shut itself on th...

GetHuman695937's customer service issue with Greyhound from May 2018

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The issue in GetHuman695937's own words
the greyhound bus was delayed because the bus run out of the fuel and shut itself on the road. It took *hour and a half to fix this problem and I have a connecting car which i missed it because of irresponsible of the driver who not fill the fuel before departs! During the bus was shut I called to hotline call center, they said the tickets will be changed to *:** a.m. automatically just go to tell the agent at Richmond bus station, but after I arrived in Richmond and I went to inform them about this, they said they don't know anything and told me to waitb and I AM WAITING FOR * NIGHT! and I dont want to wait anymore!!! Plus, the agent told me she don't know anything and she said she cannot do anything about this. I need someone to help me for this problem because I have an important appointment tomorrow in the evening!! please..

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Customer service issue
Reported by GetHuman695937
May 18th, 2018 - 5 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 386 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone


GetHuman695937 started working on this issue
May 18th, 2018 8:00am