ATM ripped my money. Want to get refunded

GetHuman5455021's customer service issue with Green Dot from November 2020

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The issue in GetHuman5455021's own words
Taking money out of an ATM ... I use my green dot debit card at a * ** ATM to get out money. ATM machine malfunctioned well sending out my cash and and was getting stuck on the on the bands that push out the money. * $ ** bills got ripped in the process. ** * ******was when this happen. I took a picture if my bills that got damaged and half's that were stuck in the bands ( still have the receipt if you need it) . All I'm asking to be refunded the money that got damaged that's it. Amount equal to $**.** that's it.
ATM didn't send all my withdrawal out and was getting stuck and ripped ** dollars of my withdrawal in half
Just want to be refunded my ** dollars that got damaged. That's it
Been a customer for * or * yrs
Tried calling the number back of the card but the automated service never sends me to a live representative. Most of my choice are not related to my problem so it hangs up on me
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Green Dot

Debit card
Customer service issue
Reported by GetHuman5455021
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 28349 others
0 customers following this

Timeline

GetHuman5455021 started working on this issue
Nov 12th, 2020 12:54am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:06am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:28am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:28am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:28am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:28am
GetHuman5455021 indicated the issue is not fixed yet.
Nov 12th, 2020 1:28am