Hello, I have two different accounts with you guys and for some reason one of them has...

GetHuman5454769's customer service issue with Green Dot from November 2020

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman5454769's own words
Hello, I have two different accounts with you guys and for some reason one of them has been closed. It was the one where I received my direct deposit and I cannot access it now. My name is Danielle Gratchen, social ***-**-****, birthdate **********, the particular account I’m speaking of the last four of the card number is ****. I should have received my check today like I have for the last several years and it is just closed. The money didn’t go to my other account. I kept this account open simply for the direct deposit and to pay a couple bills I had set up for bank draft, I usually transferred the rest to my other account since I misplaced the debit card about a year ago. I’m able to look at my transactions online and it’s doesn’t show it received my check today so where did it go? Please help to resolve this issue, if it needs to stay closed that’s fine but I would have liked a notice so I could have set it up for the other account.

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Green Dot

Customer service issue
Reported by GetHuman5454769
Nov 11th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 28339 others
0 customers following this


GetHuman5454769 started working on this issue
Nov 11th, 2020 11:07pm
GetHuman5454769 indicated the issue is not fixed yet.
Nov 12th, 2020 7:25am