I received a Green Dot card in the mail and I called my mom I gave her the number she p...

GetHuman-rhodapyo's Card Not Working issue with Green Dot from July 2020

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The issue in GetHuman-rhodapyo's own words
I received a Green Dot card in the mail and I called my mom I gave her the number she put $*** on the card and they took ** off of it for fees and I went to use the card I was able to check the balance when I check the balance it was down to ** something because of the fourteen they took off for fees and then when I went to check it again after unsuccessfully being able to use it because every time I would try to use it it would tell me that the card was not usable that there was an error in the transaction then it was unrecognizable or something to that effect so I checked the balance again and it was down to like ** for $** so here I am getting charged all these fees on $*** and my mom put on there about a month ago been unable to speak to a human being about the issue to fix it not being able to use the card to buy anything at all and my balance is continuously being drained by fee after fee after fee until I'm down to like $** the last time I checked the balance and I'm probably getting charged for every time I check the balance which was about six or seven times plus fees on top of that and yet I could not buy a single thing not even a soda pop because the card was considered unrecognizable or the transaction was unrecognizable so either way the card was rejected every time except for checking the balance that's the only thing that I could do and every time I did that my balance beyond to get lower and lower until nearly $** with removed from the card within ** minutes not ** minutes but within ** hours with balance checks and trying to use the car done successfully the register so I want my money back I don't want to ever use that card again or that company again because I couldn't speak to anyone to help me with it cuz nobody was available everything had to be done online because of the virus and I couldn't remember my pins and stuff because I was so stretched stressed out at because I couldn't even buy a soda pop with the card yet the fees kept getting deducted from the card over and over again till I was down to $** in like * hours or so maybe ** but definitely less than twenty-four so I don't want to ever use your company or the green. Company again because it's so horrible that they would charge me all these fees when their product is an even usable to purchase a soda pop but they seemed it justify charging me you know $** in fees for a card that is not usable at any register anywhere at any store for anyting

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Green Dot

Card Not Working issue
Reported by GetHuman-rhodapyo
Jul 6th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 27930 others
0 customers following this

Timeline

GetHuman-rhodapyo started working on this issue
Jul 6th 7:47pm