Bought a gift card for $***.** at CVS April **, **** in New Rochelle, NY. It was stole...

GetHuman4863175's customer service issue with Green Dot from May 2020

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The issue in GetHuman4863175's own words
I was trying to give it to my mother ... Bought a gift card for $***.** at CVS April **, **** in New Rochelle, NY. It was stolen. Tried to call the number to cancel and could not get through no matter what I did. I have all the proof and receipt. Please contact me as I called in a timely manner. I want a replacement card for $***.** I am an honest and hard working person. I bought this for my mother for Mother's Day. I could not get a human on the phone. I called my VISA Credit Card but they could get you on the phone either. Mark Scanlon
This was frustrating because you people do not have people service for gift cards. poor and no service for customers
You should make this right because your phone number on the back of the card does not let you report a lost or stolen card.
I expected to be able to report the card stolen. I couldn't even do that.
tried calling visa credit card service, called CVS, called American Express where I charged this gift card AND TRIED TO CALL THE NUMBER ON THE BACK OF THE CARD!!!!!!!!!!!! TO REPORT A LOST OR STOLEN CARD!!!!!!!!!!!!
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Green Dot

CVS VISA GIFT CARD
Customer service issue
Reported by GetHuman4863175
May 24th, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 26113 others
0 customers following this

Timeline

GetHuman4863175 started working on this issue
May 24th, 2020 12:13am
GetHuman4863175 indicated the issue is not fixed yet.
May 24th, 2020 11:59am

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