i transfered $** from my insight acount into green dot and it never showed up, i have a...

GetHuman4884774's customer service issue with Green Dot from May 2020

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The issue in GetHuman4884774's own words
i transfered $** from my insight acount into green dot and it never showed up, i have also spoken to customer care from both green dot and insight, insight is passing the buck to green dot as far as locating my funds and remedying this problem since they are reporting that said funds were transferred succesfully therefore they have held up their end of the agreement between the two of you and when i spoke to green dot about said issue, your representative kept giving me a solution that had absolutely nothing to do with this specific problem, i have successfully registered my card online so the problem does not lie there. i'm unsure if it was a language barrier issue or if this gentleman was just improperly educated on your procedures but i feel like my issue was not only not taken seriously but also swept under the rug. i'm very upset bc i trusted your institution with my hard earned money and i feel like I was failed in that instance. i assure you that i will not rest until this is resolved and i dont believe you should either. customer service is what creates loyal customers every time bar none. please contact me at your earliest convenience and thanks in advance.

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Green Dot

Customer service issue
Reported by GetHuman4884774
May 29th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 26294 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman4884774 started working on this issue
May 29th, 2020 7:36am
GetHuman4884774 indicated the issue is not fixed yet.
May 29th, 2020 2:23pm