My email was hacked a few months ago. I had no problem with my greendot account. Then a...

GetHuman4218014's Recover Account issue with Green Dot from January 2020

Help with my Green Dot issue
The issue in GetHuman4218014's own words
My email was hacked a few months ago. I had no problem with my greendot account. Then a month ago I tried to log in to greendot and was denied. Since then I have called several times even getting a new card sent to me. Now with new card in hand I still can't access my account. There's been over $*** in the vault that I can't touch and a direct deposit that I can't touch. My phone number has changed and I can not get the verification code. Now what?

GetHuman4218014 did not yet indicate what Green Dot should do to make this right.

I have an issue with Green Dot too
How GetHuman4218014 fixed the problem
Ok so, last week I updated my address on the phone with customer service. I had them send me a new card. * day shipping is $**. With new card in hand today I called customer service again. I spent almost * hours on hold with greendot today. That was * different phone calls. Once I finally got through to a real person
Please help with my Green Dot issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Green Dot customer problems.
How Do I Cancel My Green Dot Card?How Do I Speak to a Customer Service Rep About My Green Dot Card?How Do I Cancel My Green Dot Card?How Do I Change the Address or Update My Account Information on My Green Dot Card?How Do I Get My Account Number and Routing Number with Green Dot?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I put $** on a green dot debit card I already had bought few months ago an when t...Hi I'm Charmaine Lambert I'm trying to access my GreenDot account I had a Green D...had a green dot card that was lost so green dot transferred my money to a new gre...I had my account transferred from key Bank to Green Dot card several weeks ago gr...I would like to close my account for green dot like *months ago but I didn’t know...Transfer one green dot to another green dot
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Green Dot

Recover Account issue
Reported by GetHuman4218014
Jan 7th, 2020 - a year ago
I have an issue with Green Dot too
Fixed
GetHuman4218014 shared how to fix
Seen by 5 customers so far
Similar issue to 11934 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman4218014 started working on this issue
Jan 7th, 2020 10:45pm
GetHuman4218014 confirmed the issue is fixed. Hooray!
Jan 8th, 2020 12:30am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies