My email was hacked a few months ago. I had no problem with my greendot account. Then a...

GetHuman4218014's Recover Account issue with Green Dot from January 2020

Help with my Green Dot issue
The issue in GetHuman4218014's own words
My email was hacked a few months ago. I had no problem with my greendot account. Then a month ago I tried to log in to greendot and was denied. Since then I have called several times even getting a new card sent to me. Now with new card in hand I still can't access my account. There's been over $*** in the vault that I can't touch and a direct deposit that I can't touch. My phone number has changed and I can not get the verification code. Now what?

GetHuman4218014 did not yet indicate what Green Dot should do to make this right.

How GetHuman4218014 fixed the problem
Ok so, last week I updated my address on the phone with customer service. I had them send me a new card. * day shipping is $**. With new card in hand today I called customer service again. I spent almost * hours on hold with greendot today. That was * different phone calls. Once I finally got through to a real person
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Green Dot

Recover Account issue
Reported by GetHuman4218014
Jan 7th, 2020 - a year ago
Fixed
GetHuman4218014 shared how to fix
Seen by 5 customers so far
Similar issue to 11934 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman4218014 started working on this issue
Jan 7th, 2020 10:45pm
GetHuman4218014 confirmed the issue is fixed. Hooray!
Jan 8th, 2020 12:30am

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