I purchased a green dot Visa reloadable card on the *th October at Dollar General Stor...

GetHuman-kethiast's customer service issue with Green Dot from October 2018

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The issue in GetHuman-kethiast's own words
I purchased a green dot Visa reloadable card on the *th October at Dollar General Store in Brandenburg, Kentucky. Since then I have been trying to register my card. When I try on the phone, press * to register a card, it asks for ** digit number on card. When I do that it says it is an invalid number. When I try on line it says my email address incorrect. And it isnt incorrect. Today I went to dollar store where I purchased it. Manager tried to register it. Same thing. She called a number they have to contact green dot. They gave me a support number to call where I could talk to a live person. But she couldn't help me. Said it is only retail support. Said call number on back of card. And it is same thing all over again. I have $*** much needed money I can't use. Please help me. My number is *** *** ****.
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Green Dot

Customer service issue
Reported by GetHuman-kethiast
Oct 10th, 2018 - a mon ago
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GetHuman-kethiast started working on this issue
Oct 10th 7:38pm