My card was blocked , then I sent you all documents to you. Then your corporate office...

GetHuman845897's customer service issue with Green Dot from July 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman845897's own words
My card was blocked , then I sent you all documents to you. Then your corporate office called back after a week of me trying to get them and they read the award letter wrong and told me my info didn't match. When in fact it did. Then they continued to hold my deposit of ****.** from June *th. They said to have social security fax a letter on their letter head stating they wanted the deposit returned to them. That was over a week ago. Now here we are * almost * weeks later and you still have not sent my money back to social security. I would like to know why . I also would like to know a definite date my money is going to be sent back. Every one has complied with your requests. It is now a legality as you have held my money far too long. Corporate has not done a thing to resolve this. I need a response please. *Andrew Thomas ***** **** **** *****Last * of ss ******** *** ****
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Green Dot

Customer service issue
Reported by GetHuman845897
Jul 3rd, 2018 - a yr ago
I have an issue with Green Dot too
Seen by 6 customers so far
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman845897 started working on this issue
Jul 3rd, 2018 3:15pm
GetHuman845897 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:16pm