to get a mistake created upon registration corrected to receive actual card ... **walma...

GetHuman-keithpil's customer service issue with Green Dot from July 2018

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The issue in GetHuman-keithpil's own words
to get a mistake created upon registration corrected to receive actual card ... **walmart money card a.k.a Green Dot bought the money card about a month ago to get stuff for my son (**), had asked him to go ahead and register the card for me, the SSN came up and instead of bringing it to my attention he put in ********* and my DOB, well after he told me about the SSN I looked up online and found its required because of terrorists (would have been nice to know upon purchase), we waited * weeks for the personalized card, never received it, so I tried contacting Customer Service numerous times via email and get the same automated response regardless of whats typed in email, have call numerous times but get the automated service with NO option to speak to a real person, based on the automated email responses it states "We were unable to verify and do not have access to the personal information you provided. We do not have control for the verification process. Only your temporary card was registered and it cannot be changed. A personalized card will not be issued.**Federal law requires us to obtain, verify and record your name, address, date of birth, phone number and Social Security number when you register a Walmart card. We’re also required to keep the cardholder's information on file.**Please note, this card can only be used for in-person transactions, has no cash and ATM access and cannot be used online or over the phone. No further reloads and deposits will be accepted.**For further ***istance, you may also call our Customer Service Hotline at (***) ***-****.**Thanks,**The Email Support Team****Case Number: *********Important Note: When replying to this email, please do not include sensitive information such as your SSN, Date of Birth, Card Number, ATM PIN, **etc.*ref:***DF*BnNE.*****A*MM*D*:ref"****NOTE: Please note, this card can only be used for in-person transactions (LIE, tried using it at a gas station yesterday and it DECLINED, has no cash and ATM access and cannot be used online or over the phone. No further reloads and deposits will be accepted.****It is RIDICULOUS that a simple mistake (can be rectified) is being IGNORED resulting in a WALMART MONEY CARD with hundreds of dollars on it UNUSABLE. **WHY CANT WE DRAW MONEY OFF OF IT? ITS "MY" MONEY!! THE WHOLE PURPOSE OF THE CARD WAS TO USE IT LIKE A DEBIT CARD FROM A BANK!! WELL THAT ISNT THE CASE!!**IT SEEMS LIKE A SCAM!! THEY DONT INFORM YOU ABOUT ANYTHING AND WHEN A SIMPLE MISTAKE IS MADE THEY SAY "F-YOU" NOW YOUR STUCK... HAHA DUMMY!!**THIS IS POOR SERVICE!! I WILL "NEVER" BUY THIS CARD AGAIN!! IF I DONT GET A RESOLUTION FROM WALMART MONEY CARD THIS WEEK (JUL *) I WILL HAVE NOT OTHER CHOICE BUT TO ESCALATE TO THE AUTHORITIES AND OTHER REPORTING AGENCIES ABOUT THE EXPERIENCE..**NOTHING. automated emails and calls, no actual customer service**old cards money transferred to new card and new card ****pped**because i will keep fighting till the end as far as i can go**file complaints all over the web and BBB and etc.
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Green Dot

Customer service issue
Reported by GetHuman-keithpil
Jul 2nd, 2018 - a yr ago
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman-keithpil started working on this issue
Jul 2nd, 2018 6:10pm