Walmart MoneyCard - Green Dot Holding Money

GetHuman-keithpil's customer service issue with Green Dot from July 2018

Help with my Green Dot issue
The issue in GetHuman-keithpil's own words
to get a mistake created upon registration corrected to receive actual card ... walmart money card a.k.a Green Dot bought the money card about a month ago to get stuff for my son (**), had asked him to go ahead and register the card for me, the SSN came up and instead of bringing it to my attention he put in ********* and my DOB, well after he told me about the SSN I looked up online and found its required because of terrorists (would have been nice to know upon purchase), we waited * weeks for the personalized card, never received it, so I tried contacting Customer Service numerous times via email and get the same automated response regardless of whats typed in email, have call numerous times but get the automated service with NO option to speak to a real person, based on the automated email responses it states "We were unable to verify and do not have access to the personal information you provided. We do not have control for the verification process. Only your temporary card was registered and it cannot be changed. A personalized card will not be issued.**Federal law requires us to obtain, verify and record your name, address, date of birth, phone number and Social Security number when you register a Walmart card. We’re also required to keep the cardholder's information on file.**Please note, this card can only be used for in-person transactions, has no cash and ATM access and cannot be used online or over the phone. No further reloads and deposits will be accepted.**For further assistance, you may also call our Customer Service Hotline at (***) ***-****.**Thanks,**The Email Support Team**Case Number: *********Important Note: When replying to this email, please do not include sensitive information such as your SSN, Date of Birth, Card Number, ATM PIN, etc.*ref:***DF*BnNE.*****A*MM*D*:ref"**NOTE: Please note, this card can only be used for in-person transactions (LIE, tried using it at a gas station yesterday and it DECLINED, has no cash and ATM access and cannot be used online or over the phone. No further reloads and deposits will be accepted.**It is RIDICULOUS that a simple mistake (can be rectified) is being IGNORED resulting in a WALMART MONEY CARD with hundreds of dollars on it UNUSABLE. WHY CANT WE DRAW MONEY OFF OF IT? ITS "MY" MONEY!! THE WHOLE PURPOSE OF THE CARD WAS TO USE IT LIKE A DEBIT CARD FROM A BANK!! WELL THAT ISNT THE CASE!!**IT SEEMS LIKE A SCAM!! THEY DONT INFORM YOU ABOUT ANYTHING AND WHEN A SIMPLE MISTAKE IS MADE THEY SAY "F-YOU" NOW YOUR STUCK... HAHA DUMMY!!**THIS IS POOR SERVICE!! I WILL "NEVER" BUY THIS CARD AGAIN!! IF I DONT GET A RESOLUTION FROM WALMART MONEY CARD THIS WEEK (JUL *) I WILL HAVE NOT OTHER CHOICE BUT TO ESCALATE TO THE AUTHORITIES AND OTHER REPORTING AGENCIES ABOUT THE EXPERIENCE..
NOTHING. automated emails and calls, no actual customer service
old cards money transferred to new card and new card shipped
because i will keep fighting till the end as far as i can go
file complaints all over the web and BBB and etc.
I have an issue with Green Dot too
How GetHuman-keithpil fixed the problem
TWITTER. Only places someone would respond. @greendotcards Conversation SettingsClose K Pillsbury walmart money card a.k.a Green Dot bought the money card about a month ago to get stuff for my son (**), had asked him to go ahead and register the card for me, the SSN came up and instead of bringing it to my attention he put in ********* and my DOB, well after he told me about the SSN I looked up online and found its required because of terrorists (would have been nice to know upon purchase), we waited * weeks for the personalized card, never received it, so I tried contacting Customer Service numerous times via email and get the same automated response regardless of whats typed in email, have call numerous times but get the automated service with NO option to speak to a real person, based on the automated email responses it states "We were unable to verify and do not have access to the personal information you provided. We do not have control for the verification process. Only your temporary card was registered and it cannot be changed. A personalized card will not be issued. Federal law requires us to obtain, verify and record your name, address, date of birth, phone number and Social Security number when you register a Walmart card. We’re also required to keep the cardholder's information on file. Please note, this card can only be used for in-person transactions, has no cash and ATM access and cannot be used online or over the phone. No further reloads and deposits will be accepted. For further assistance, you may also call our Customer Service Hotline at (***) ***-****. Thanks, The Email Support Team Case Number: ******** Important Note: When replying to this email, please do not include sensitive information such as your SSN, Date of Birth, Card Number, ATM PIN, etc. ref:***DF*BnNE.*****A*MM*D*:ref" NOTE: Please note, this card can only be used for in-person transactions (LIE, tried using it at a gas station yesterday and it DECLINED, has no cash and ATM access and cannot be used online or over the phone. No further reloads and deposits will be accepted. It is RIDICULOUS that a simple mistake (can be rectified) is being IGNORED resulting in a WALMART MONEY CARD with hundreds of dollars on it UNUSABLE. WHY CANT WE DRAW MONEY OFF OF IT? ITS "MY" MONEY!! THE WHOLE PURPOSE OF THE CARD WAS TO USE IT LIKE A DEBIT CARD FROM A BANK!! WELL THAT ISNT THE CASE!! IT SEEMS LIKE A SCAM!! THEY DONT INFORM YOU ABOUT ANYTHING AND WHEN A SIMPLE MISTAKE IS MADE THEY SAY "F-YOU" NOW YOUR STUCK... HAHA DUMMY!! THIS IS POOR SERVICE!! I WILL "NEVER" BUY THIS CARD AGAIN!! IF I DONT GET A RESOLUTION FROM WALMART MONEY CARD THIS WEEK (JUL *) I WILL HAVE NOT OTHER CHOICE BUT TO ESCALATE TO THE AUTHORITIES AND OTHER REPORTING AGENCIES ABOUT THE EXPERIENCE.. Green Dot Hi MilHero*****, we're here to help. You may purchase gas by paying inside with the cashier and choosing Credit. A pre-authorization amount may be held and varies by gas station. The transaction will decline if the pre-authorization amount exceeds the available balance. If you opt to close your card, please follow these steps: *. Log in to your account from a computer. *. Select Account Management tab. *. Select My Card tab. *. Select Close Account tab. *. Close Account. - EC **h ** hours ago K Pillsbury the walmart money card doesnt work PERIOD. have tried at gas station, amazon, playstation, other online stores and everytime it fails, its a TEMPORARY CARD since KNOW ONE would respond back to correct what my son did accidently. Green Dot You can only register the card once. Temporary cards cannot be used online, over the phone, or PIN based transactions including ATM. You may just spend down the remaining balance on your card or close your account and request a refund. - EC **h ** hours ago K Pillsbury have tried it in-person at business with it being DECLINED every time. WALMART and the MONEY CENTER said WE CANT HELP YOU WE CANT REFUND YOU THE MONEY WE CANT TRANSFER THE FUNDS TO A NEW CARD KEEP TRYING TO SPEAK TO A LIVE PERSON (EVEN THOUGH I KEPT TELLING THEM I HAVE BEEN PHONE*EMAIL FOR OVER * WEEKS) NOPE GUESS YOUR STUCK WITH $$$ ON YOUR CARD. If a "refund" is possible that is what i would like. How can I get this done? Green Dot Hi @MilHero*****, we're sorry to hear about the experience. To request a refund, follow these steps: *.Log in to your account, *. Select Account Management tab, *. Select My Card tab, *. Select Close Account tab, *. Close Account. Verify and update your address as necessary. Once you have confirmed we have the correct address on file, Close Account and we will mail a refund check for the remaining balance. You will receive a check within * weeks. -RT *h * hours ago K Pillsbury it has been closed. please see attached document.
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Green Dot

Walmart MoneyCard - Green Dot
Customer service issue
Reported by GetHuman-keithpil
Jul 2nd, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
GetHuman-keithpil shared how to fix
Seen by 7 customers so far
Similar issue to 7832 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-keithpil started working on this issue
Jul 2nd, 2018 6:03pm
GetHuman-keithpil indicated the issue is not fixed yet.
Jul 2nd, 2018 6:06pm
GetHuman-keithpil indicated the issue is not fixed yet.
Jul 2nd, 2018 7:06pm
GetHuman-keithpil confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 9:38pm
GetHuman-keithpil confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 9:38pm