Horrible Customer Service, lost money

GetHuman-dreameye's customer service issue with Green Dot from May 2018

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Help with my Green Dot issue
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The issue in GetHuman-dreameye's own words
Get my money back,and fix my account ... Wrong balance,transactions incorrect, I have been hung up on by automated system because of frequent calls and by customer support for an ongoing issue and NO I was not rude. They could care less about their customers. Over * years of using this card,NEVER again.Customer service does not take the time to try to figure out where the transaction is incorrect.Last call I got directly sent to automated questionnaire.What a joke!!! Don't waist time fixing it, where ever the money went ,they can keep it. I am cancelling my account and will be sure to warn people to stay away from Green dot!
Hung up on by People and Automated system for frequent calls about the same issue.I wasn't rude , now I wish I had been!
I wanted my account and money fixed, I will close the account, go where I am appreciated as a customer.
I have used this card for over * years.Loyalty doesn't count for anything anymore.
I called * days in a row, no help, no resolve,given the wrong information.
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How Do I Cancel My Green Dot Card?How Do I Speak to a Customer Service Rep About My Green Dot Card?How Do I Cancel My Green Dot Card?How Do I Change the Address or Update My Account Information on My Green Dot Card?How Do I Get My Account Number and Routing Number with Green Dot?
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I HAVE BEEN TRYING TO CONTACT GREEN DOT TO SPEAK WITH SOMEONE IN CUSTOMER SERVICE...My refund has been sent to a green dot card. I, however, do not have a green dot...no phone number to contact green dot for this issue - when trying to give a trans...Green dot card this morning, and I purchased the wrong card. It is not registere...I added the wrong email address to my green dot account.My tax return was sent to a green dot bank. I have no account or card with green...
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Green Dot

Green dot
Customer service issue
Reported by GetHuman-dreameye
May 31st, 2018 - 3 years ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 145 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-dreameye started working on this issue
May 31st, 2018 9:14pm
GetHuman-dreameye indicated the issue is not fixed yet.
May 31st, 2018 9:15pm
GetHuman-dreameye indicated the issue is not fixed yet.
May 31st, 2018 10:25pm
GetHuman-dreameye indicated the issue is not fixed yet.
Jun 1st, 2018 10:41pm

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