I basically wanted to cancel my greendot card and I called two weeks in a row and nobod...

GetHuman-fadora's customer service issue with Green Dot from June 2018

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The issue in GetHuman-fadora's own words
I basically wanted to cancel my greendot card and I called two weeks in a row and nobody answered the phone. I kept being put on hold. I finally got through the automated response yesterday and I called to cancel my card and a customer service rep told me that I shouldn't cancel my card until I took my ** cents off. When that information is false, since I can get refunded my money in the mail. I dont want the change I just want to cancel my account. I tried calling today again twice but they keep changing the automated response prompt when I enter my social security number, everytime. So I can't cancel my card before the *. They are trying to charge me for the next month on purpose. They keep the automated response prompt on numbers, *-* then on *-*. When the second prompt went all the way to *-*. If this Dont get fixed, Im gonna call corporate on your company. This is ridiculous.
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Green Dot

Customer service issue
Reported by GetHuman-fadora
Jun 2nd, 2018 - 5 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 322 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-fadora started working on this issue
Jun 2nd 7:09pm
GetHuman-fadora indicated the issue is not fixed yet.
Jun 2nd 9:33pm
GetHuman-fadora indicated the issue is not fixed yet.
Jun 3rd 8:11pm